Team Leader

Key Responsibilities:

1. Team Management:

• Lead, motivate, and support a team to achieve high performance and meet set goals.
• Schedule and allocate tasks, ensuring the team meets deadlines and quality standards.
• Conduct regular team meetings to review performance, address concerns, and provide updates.

1. Performance Monitoring:

• Monitor and evaluate team performance, providing constructive feedback and coaching.
• Identify and address any performance issues or challenges within the team.
• Set individual and team goals, and track progress towards achieving them.

1. Training & Development:

• Provide training and development opportunities to team members to enhance their skills and knowledge.
• Mentor and support team members in their career development and personal growth.

1. Operational Efficiency:

• Ensure that team operations run smoothly and efficiently, adhering to company policies and procedures.
• Implement and oversee processes and practices to improve productivity and effectiveness.

1. Communication:

• Act as a point of contact between the team and upper management, ensuring clear and effective communication.
• Facilitate information sharing and collaboration among team members.

1. Problem-Solving:

• Address and resolve any issues or conflicts within the team in a timely and effective manner.
• Troubleshoot and find solutions to operational challenges that affect team performance.

1. Reporting:

• Prepare and present regular reports on team performance, progress, and key metrics.
• Provide insights and recommendations to management based on team performance and operational data.

1. Customer Service:

• Ensure that the team delivers high-quality service and meets customer expectations.
• Handle escalated customer issues and work to resolve them effectively.

1. Health & Safety:

• Promote a safe and healthy working environment by ensuring compliance with safety regulations.
• Address any safety concerns and ensure team members follow safety protocols.