Job Description
Job Purpose
We are looking for a passionate, high-energy individual who understands Retail Industry. As a Systems Engineer you will be part of the application support team, providing Level 1 and Level 2 support to business-critical applications and related hardware peripheral devices.
Roles and Responsibilities
- Work with Project Lead, business stakeholders, and third-party vendors in handling IT services requests related to retail applications, raised by business users
- Liaise with internal stakeholders/vendors for addressing and resolving application related issues.
- Ensure that all application software runs with no output errors, no response time problems and functioning according to specifications.
- Prepare a monthly report regarding the systems and issues related to smooth operation of system applications.
- Ensure IT daily / monthly / quarterly checklist & jobs are followed and completed
- Act as the primary contact for all business support related requests/queries. Respond to all users request and provide them with adequate support as per the defined SLA.
- Perform duties assigned by Project Manager/ Project Lead
- Comply to IT Software Governance standards and ensure compliance.
Qualifications
About You
- Minimum Bachelor’s Degree qualified in related disciplines such as Computer Science, IT, Mathematics or Engineering, with at least 6+ years’ experience in IT Infrastructure support and Minimum 3+ years in retail domain.
- Technical experience required for the role
- Good knowledge about F&B and Retail Point of Sale (POS) and associated peripherals.
- Hands on experience in troubleshooting Windows Operating System
- Experience in Enterprise level network/ wireless setups, Segregation of data VLANs and inter VLAN communication, basics of switching, routing and IP networks.
- Experience in monitoring production applications, identifying system issues, developing corrective and preventive solutions in a timely, effective manner
- Experience in setting up point of sale systems in a distributed architecture
- Experience in monitoring production applications, identifying system issues, developing corrective and preventive solutions in a timely, effective manner
- Troubleshoot application problems and work with relevant stakeholders for establishing a solution or workaround.
- Certifications in relevant technical domains will be an advantage.
- Ability to work independently and with minimum supervision.
Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
- All internal candidates can only have three active applications at any point in time.
- All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
- All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
- If you are Cabin Crew or Deck Crew(Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.
