Key Accountabilities:
Taking direction from the Field Education Manager, support the effective and inspirational delivery of all defined training materials across:
- The Charlotte Tilbury Magic Experience" service model and intermediate artistry development
- Full Curriculum facilitation of team including induction, social and developmental training
- Supporting the operational business management & education strategy across your key door identifying priorities and implementing local initiatives
- Facilitate new launch NPD and Skincare Training
- The Learning Management System
- Monitor KPIs to measure the impact of training delivered, providing feedback to the relevant Store Manager, Area Manager and Field Training Managers adapting training based on the feedback from the wider team to ensure all educational content is impacting and driving KPI results.
- Working in collaboration with the Field Sales/Training Managers, define a training and development plan for your retailer to deliver KPI expectations, covering:
- Accelerating. high potential/high performance individuals using the development pathway and certification process
- Managing and addressing under-performance
- Feedback Surveys (Pulse)
- Login, completion & engagement on the Learning Management System
- Optimizing social advocacy
- Succession planning for your team based on skill set opportunities
INTERNAL USE
Deliver the agreed training plan within the defined timeframes reflecting the changing needs of the business via:
- Effective, and focused in store days with clear objectives, agreed KPI’s and follow-up
- High quality virtual and physical training sessions
- Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.
- Support area meetings delivered in collaboration with the Field Training
Managers
- Leading by example in store and online during all events, meetings, and trainings
Reporting Relationship:
Reporting directly to Store Manager for specific area with a dotted line to Regional Training Manager
- Collaborating with Field Training Managers and Pro-Artists
Key Selection Criteria:
Disrupt & Innovate
- A commercial thinker that recognizes exceptional behaviour's are needed to impact sales
- Natural ability to coach and develop others
- Embraces change to promote a positive mind set with Omni Channel Vison within teams they encounter. (Online / Instore)
Win Together
- Strong communication with management always working collaboratively both line managers and brand
- Be an inspiration to the team by giving constructive and objective feedback coaching in areas of opportunity
- Creates a positive and encouraging environment for artists to develop and grow in their roles, physically and digitally.
- Supporting management team in motivating the team to elevate their skill set in order to impact sales/KPI results
Share The Magic
- Dynamic and inspirational with customers and colleagues digitally and physically
- Excitement and passionate for beauty and Omni Education
- Passionate about driving brand advocacy in the air and on the ground
- Drive social channel Brand advocacy whilst up-skilling teams
INTERNAL USE
Embrace The Challenge
- Identifying and seizing great opportunity to drive Social and Brand Advocacy
- Embraces the impossible and makes things happen and sees things through
- Proactively plans/leads events and masterclasses around NPD launches
- The ability to deal with ambiguity in the team, always leading by example
Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers, Alshaya Group’s portfolio extends across MENA, Russia, Turkey and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business. Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences. Fresh, modern and relevant, Alshaya’s constantly evolving portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, through to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be. Brands such as Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn and KidZania.