The Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.
Understand key customer individual special orders and liaise with the Store Ops Manager / Retail Manager.
Build and maintain profitable relationships with customers.
Oversee the relationship with customers handled by his team.
Resolve customer complaints quickly and efficiently.
Keep customers updated on the latest products in order to increase sales.
Understand customer individual special orders and liaise with the Store Ops Manager / Retail Manager.
Conduct business reviews using CRM programs.
Expand the customer base by upselling and cross-selling.
Secure merchandise by monitoring the security system and measures
Complete store operational requirements by scheduling and assigning employees; following up on work results.
Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identify current and future customer requirements by establishing report with potential and actual customers and other persons in a position to understand service requirements.
Ensure availability of merchandise and services by approving contracts; maintaining inventories.
Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secure merchandise by implementing security systems and measures.
Maintain the stability and reputation of the store by complying with legal requirements.
Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintain operations by initiating, coordinating, and enforcing program, operational and personnel policies and procedures.
Comprehensive understanding of retail operations, including sales management, inventory control, and customer service.
Strong leadership and team management skills to effectively lead and motivate store staff to achieve sales targets and provide exceptional service.
Excellent communication and interpersonal abilities to engage with customers, resolve issues, and foster positive relationships.
Proficiency in retail management software and systems to oversee inventory, track sales performance, and analyze data.
Strategic thinking and problem-solving capabilities to identify opportunities for growth, implement operational improvements, and optimize store profitability.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus