As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Role Summary
We are looking for a savvy project management professional with analytical capabilities to drive performance projects, mainly focusing on the subscription domain.
This role will report to the Sr. Manager of Performance and Special Projects. And will involve shaping, evaluating and reporting on the company's strategic projects which drive growth and enhance customer retention. This role will heavily interface with cross-functional and regional teams to ensure the successful execution of projects, through data-driven decision-making, to improve profitability, streamline operations and enhance the customer and partner experiences.
What’s On Your Plate?
Develop project scope, timelines and objectives, involving all relevant stakeholders ensuring feasibility and collaboration
Coordinate internal resources for the successful execution of project deliverables
Effectively communicate project timelines, and expectations to stakeholders
Engage in strong communication across functions as well as the development and application of project management standards, tools, and systematic processes
Report on project progress, building tools to support the reporting, updating local and regional stakeholders on outcomes, challenges and opportunities
Subscription project focus:
Analyze and measure the growth of our subscription business, with a particular focus on financial performance/ P&L
Work with other functions to develop forecasts for customer acquisition, churn, contribution, and profitability
Analyze market trends, competitive landscapes, and customer insights to identify opportunities and develop tactics to optimize subscription offerings.
Utilize data analytics and customer insights to understand subscriber behavior, preferences, and satisfaction levels. Identify opportunities to enhance the subscriber experience and increase retention rates.
Monitor performance against key performance indicators (KPIs) and metrics to track the performance of subscription products and initiatives and identify areas for improvement.
What Did We Order?
Bachelor's Degree from a reputed institution and in a related field (MBA is a plus)
5+ years of professional experience within the food delivery, e-commerce or management consulting industries (Experience in subscription-focused business is a plus)
Strong finance acumen; experience in P&L analysis, financial modelling, budgeting, business impact analysis
Expertise with data tools: Big Query, SQL, Lookr etc.
Strong analytical and communication skills (both verbal and written)
Experience with PowerPoint and Excel And/ Or Google Slides/ Sheets.
Strong track record of problem-solving, including structuring problems, performing detailed analysis, and translating data into actionable insights.
Proven experience in stakeholder management, relationship management, or similar roles within the food tech industry or related sectors.
Experience working closely with cross-functional teams is a plus.
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