Job Description
Company DescriptionAs the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwideJob DescriptionResponsible for monitoring and processing of grocery orders, including the coordination of the deliveries with the Logistics riders and initiating a refund for any returns of purchased goods.What’s On Your Plate?● Accurately select groceries ordered online by customers, ensuring the highest quality products
● Recommend substitute products for customers if the ordered item is unavailable
● Select, scan, and pack products carefully and coordinate the delivery with the rider.
● Monitor fail rate and attend customer complaints
● Process refund requests
● Coordinate all the operations issue to the Team Lead vendor promptly
● Ensure on time completion of ordersWhat Did We Order?● Well organized, able to multitask, and work in a fast-paced environment
● Excellent customer service skills
● Ability to understand and follow instructions either verbal or written, and ability to read, retain and comprehend customer orders, product and customer labels, Company policies, procedures, and guidelines.
● Ability to work independently
● Ability to prioritise to ensure anything you do is right for our customers
● Reliable and a good timekeeper
● Must be smart and tidy at all times
