• Monitor collaboration platforms, identify risks, and address performance issues.
• Perform system health checks, patching, and upgrades to ensure stability and reliability.
• Maintain up-to-date documentation, including configurations, diagrams, and troubleshooting guides.
• Work with Cisco TAC and BU (Business Unit) for escalations and resolution of complex issues.
• Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) is a plus
• 8+ years of experience in designing, implementing, and supporting Cisco Collaboration solutions.
• Proven experience with CUCM, UCCX/UCCE, Unity Connection, Webex, Expressway, and voice/video gateways.
• Perform implementation, configuration, and support of Cisco Collaboration solutions, including CUCM (Cisco Unified Communications Manager), CUC, UCCX/UCCE, Cisco Meeting Server (CMS),Webex, TelePresence, and Voice Gateways.
• Troubleshoot and resolve complex voice, video, and collaboration issues.
• Ensure high availability and optimal performance of collaboration systems.
• Act as a subject matter expert for Cisco Collaboration solutions.
• Provide proactive guidance and recommendations to optimize the customer’s collaboration environment.
• Conduct technical assessments and provide improvement plans for existing infrastructure.
Who We Are We have been using our skills and experience to help mobile service providers and vendors design and build brilliant mobile data networks that delight their users since 1999. Today the Flint team combines decades of telecoms and networking experience, coupled with the business insight, project management skills and resourcing capabilities that make mobile data projects happen quickly and efficiently. Although our industry has changed dramatically since Flint was founded, we have kept the same core values: Specialist – we provide specialist people, projects and training Timely – we have the expertise and resources you need, when you need them Flexible – we build the right team for the project, every time Value for money – we deliver value by getting it right first time Cutting edge – we have a deep knowledge of current, new and emerging technologies Independent – we’re not tied to specific vendors or systems We do business in over 20 countries around the world, delivering our services to Tier 1 and Tier 2 mobile network operators and vendors through three specialized business divisions: Flint Projects – delivery of projects and solutions for mobile networks, from concept through to acceptance Flint Specialists – highly skilled professionals and teams that enable mobile projects and solutions worldwide Flint Academy – tailored technical training for service providers and vendors.