Service Delivery Automation Specialist - EMS

Service Delivery Automation Specialist - EMS

Job Summary:

• The Service Delivery Automation Specialist - EMS is responsible for identifying and automating processes and procedures across the organization. The role involves collaborating with cross-functional teams to design and implement automation solutions, enhance the automation framework, and manage infrastructure, containerization, and CI/CD pipelines.

Key Responsibilities:

Administrative Responsibilities:

• Follow all relevant policies, processes, and SOPs to ensure consistent and controlled work execution.
• Facilitate knowledge transfer to junior staff, ensuring expertise is shared with qualified candidates.

Functional Responsibilities:

Automation Development:

• Identify processes that can benefit from automation.
• Design and implement automation solutions using RPA tools, ML models, and AI algorithms.
• Collaborate with teams to understand and deliver automation requirements.

           Infrastructure as Code (IaC):

• Implement IaC practices to automate infrastructure provisioning and management.
• Utilize tools like Terraform, Ansible, and CloudFormation for infrastructure management.
• Use Git/Repo for version control of IaC configurations.

Containerization and Orchestration:

• Develop and maintain container images using Docker.
• Ensure container security and manage lifecycle through orchestration platforms like Kubernetes, OpenShift, or Docker Swarm.

CI/CD Pipeline Management:

• Develop, maintain, and enhance CI/CD pipelines for efficient and reliable code deployment.
• Integrate automated testing, security, and monitoring into the CI/CD pipeline.

Monitoring and Logging:

• Implement monitoring and logging solutions to ensure system reliability and performance.
• Use tools like Prometheus, Grafana, ELK Stack, and Splunk for monitoring and analytics.

Collaboration and Communication:

• Work closely with software engineers, data scientists, and stakeholders to integrate automation solutions.
• Provide training and support to team members on automation tools and best practices.

Continuous Improvement:

• Continuously improve automation processes to enhance efficiency and reduce manual effort.
• Stay up-to-date with trends in automation, DevOps, ML, and cloud computing.

Job Requirements:

Academic & Professional Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• ITIL v3 Foundation Certificate.
• Relevant technical certifications (e.g., RPA, DevOps, Cloud).

Experience:

• 3+ years of experience in a DevOps or related role with a proven track record of designing and implementing automation solutions.