Greet customers and help interpret their service needs. Where necessary seek technical diagnostic
advice from relevant service personnel.
Ensure customers receive price estimates at the time of receipt of vehicle or before.
Respond promptly to telephone queries from customers.
Liaise with customers of completion deadlines are unlikely to be met.
Liaise with Cashier to ensure due payment received prior to release of vehicle.
Ensure Reception area is always maintained clean and tidy.
Ensure all relevant information is clearly & correctly recorded on the Job Card.
Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted by
the technician.
Interpret any pertinent warranties and ensure customers are aware of their rights.
Ensure customers’ vehicles are neatly parked in the designated areas.
Liaise with Workshop Controller to plan future appointments and ensure optimum shop loading.
Together with Workshop Controller, manage customer appointment system.
Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing
dead stock levels.
Ensure compliance to DPR & other standards required by the company,
Ensure customers’ vehicles are neatly parked in the designated areas.
Liaise with Workshop Controller to plan future appointments and ensure optimum shop loading.
Together with Workshop Controller, manage customer appointment system.
Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing
dead stock levels.
Ensure compliance to DPR & other standards required by the company,
Established in the late 1950’s, Saleh Al Hamad Al Mana is a family owned Group of companies now ranked amongst one of the largest and most successful business groups in Qatar. Having started in business as in importer and trader, the late founder Saleh Al Hamad Al Mana was an early visionary who could see the potential of the Qatari and Middle Eastern markets. Through his gained business successes, founder, Saleh Al Hamad Al Mana diversified his business portfolio to include Investment, Construction, Automotive, Real Estate development and Engineering. Our asset business base has expanded through regional markets and is now also penetrating international markets. Today, we are renowned for our strong and impressive portfolio of brands and businesses throughout the GCC countries. We hold a rich portfolio of famous retail and luxury brands, as well as other business ventures in sectors such as Media, Hotels, FMCG, Food and Beverage and Insurance. We are one of the leading automotive dealers in the region and the sole agent for Nissan, Renault and Infiniti in Qatar. We continue to grow, relying on best practice, customer satisfaction and our people.