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Job Description

  • You will play a vital role in coordinating and scheduling vehicle maintenance and repair services, overseeing the efficient operation of the service department, and ensuring that all service tasks are completed to the highest quality standards.
  • You'll be pivotal in coordinating and scheduling vehicle maintenance and repair services, overseeing the smooth operation of the service department, and upholding stringent quality standards for all service tasks.
  • Your key responsibility will involve orchestrating and planning vehicle maintenance and repair services, supervising the efficient functioning of the service department, and ensuring the highest quality standards are maintained for all service procedures.
  • Your close collaboration with service technicians and parts departments will require you to meticulously keep service records up to date, manage billing and invoicing, and maintain timely communication with customers regarding service developments and expenditures.
  • Your responsibilities will encompass actively identifying chances for upselling and cross-selling various automotive services and products, such as extended warranties, accessories, or maintenance packages, to foster revenue growth for the dealership.
  • Your primary duty will entail the coordination and scheduling of vehicle maintenance and repair services, the oversight of the service department's smooth running, and the maintenance of stringent quality standards for all service tasks.

Skills

  • Diploma in Automotive Technology/Engineering or similar with at least 3 years job experience
  • Technical Knowledge: Proficiency in automotive systems and components is essential, enabling the executive to accurately diagnose issues, recommend necessary repairs, and ensure the work is completed to high standards.
  • Sales and Upselling Abilities: Demonstrated proficiency in sales and upselling abilities can significantly boost revenue in the aftersales department.
  • Exemplary Customer Care: The role demands a high level of proficiency in delivering exceptional customer care to those seeking vehicle maintenance and repair services.
  • Technical Mastery: To excel in this role, one must exhibit technical mastery by comprehending the intricacies of automotive systems and components.
  • Salesmanship in Aftersales: A knack for salesmanship within the aftersales context is important for enhancing departmental profitability.

Job Details

Job Location
Doha Qatar
Company Industry
Automotive Dealership & Distributor
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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Saleh Al Hamad Al Mana Co. logo
Saleh Al Hamad Al Mana Co.
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Established in the late 1950’s, Saleh Al Hamad Al Mana is a family owned Group of companies now ranked amongst one of the largest and most successful business groups in Qatar. Having started in business as in importer and trader, the late founder Saleh Al Hamad Al Mana was an early visionary who could see the potential of the Qatari and Middle Eastern markets. Through his gained business successes, founder, Saleh Al Hamad Al Mana diversified his business portfolio to include Investment, Construction, Automotive, Real Estate development and Engineering. Our asset business base has expanded through regional markets and is now also penetrating international markets. Today, we are renowned for our strong and impressive portfolio of brands and businesses throughout the GCC countries. We hold a rich portfolio of famous retail and luxury brands, as well as other business ventures in sectors such as Media, Hotels, FMCG, Food and Beverage and Insurance. We are one of the leading automotive dealers in the region and the sole agent for Nissan, Renault and Infiniti in Qatar. We continue to grow, relying on best practice, customer satisfaction and our people.

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