Senior Specialist - EMR Change Services "Job Details"
Job Description
JOB SUMMARY:
The Senior Specialist - EMR Change Services provides high quality support for various Sidra EMR applications by implementing new designs/changes/upgrades to the existing system. The Specialist – works closely with the relevant departments to ensure that the system operates in an optimal and efficient manner at all times and that the system meets the requirements of the end-users, and provides specialist support for the supported applications as part of the overall support service.
KEY ROLE ACCOUNTABILITIES:
Leads the development of various applications based on functional requirements. Manages all aspects of the application lifecycle including implementation planning, design, requirements gathering, build, testing, maintenance, and support. Applies clinical best practice and clinical transformation principles and agreed governance practices in all aspects of clinical transformation to deliver a high quality, safe and effective Electronic Medical Record solutions. Defines overall application functional/business requirements with clinical end users and recommends application modifications/configurations/processes for solutions to functional requirements. The role will be responsible for supporting the Manager and Head of EMR Change Services in creating and maintaining an Engagement Plan for their respective areas of responsibility. Works to annual objectives as established as part of the Annual Review process. Implements, designs and/or applies upgrades to the assigned applications. Creates test plans for projects. Analyzes model test discrepancies to find trends and works with programmers to resolve. Establishes cost and time estimates for development/implementation of projects. Follows an AGILE process for the implementing changes. Produces business process flow charts. Manages implications of decisions. Leads the analysis of the core business process and purpose of the supported area. Places issues in context of organizational and functional objectives Utilizes in-depth knowledge to provide appropriate solutions. Develops and applies project management techniques. Leads the analysis of processes, procedures, customers and organization. Leads the business users in the analysis of requirements, process mapping, and the development of solution design specifications in accordance with organizational standards. Leads all aspects of the application lifecycle including implementation planning, design, build, testing, maintenance, and support. Provides recommendations for improvements, enhancements and innovations in assigned area to support high quality patient care, and research. Responds to service requests and coordinate issue resolution. Conducts job duties and responsibilities according to the organization’s business systems development methodology and/or its Systems Development Life Cycle (SDLC) methodology. Creates communication plans (correspondence, presentations, and other materials) for knowledge transfer to leadership. Develops or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Takes the lead in guiding end users through complex application functionality. Respond quickly and efficiently to any application related incident that is sent via help desk to the team in accordance to Sidra service/support model. Enhances own knowledge through understanding trends and objectives. Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies Adheres to and promotes Sidra’s Values
QUALIFICATIONS, EXPERIENCE AND SKILLS:
ESSENTIAL PREFERRED Education Bachelor’s Degree In IT or a related field Master’s degree of Healthcare informatics or Information Systems Experience
7+ years of working as Specialist in a healthcare setting or equivalent combination of education and work experience. Strong knowledge of system development methodology, project management, system architecture and analytical/problem solving skills. Knowledge of academic hospital clinical principles and operational principles. Experience supporting solutions in hospital environment. Experience working and collaborating with Software support teams. General Cerner Millennium module experience Strong knowledge of system development methodology, project management, system architecture and analytical/problem solving skills Perioperative documentation SN Anesthesia tools and documentation SN Tracking Board Preference cards Supply Chain for SurgiNet SurgiNet Scheduling SugiNet viewpoints and mPages SN reports and SurgiNet related OpsJobs
Master’s degree in Healthcare related field with a certification in Informatics Experience in implementation and supporting of Cerner’s applications. Knowledge of academic hospital clinical principles and operational principles. Ability to clearly define a problem, recommend creative solutions, and implement changes in a dynamic team environment Testing and validation skills including test script development and issue tracking. Understanding of and experience working with incident and change management processes.
Certification and Licensure
Preferred valid professional healthcare related Registration/Licensure in country of origin. PMP
Professional Membership HIMSS Membership Job Specific Skills and Abilities
Demonstrated ability to lead and strategically manage multiple projects simultaneously. Demonstrated ability to lead the design, development, build and implementation of clinical solutions to support the end users and ensure patient safety Excellent written and verbal communication skills. Change management consultation skills Comfortable with a dynamic, fast paced work environment. Proven skills in supporting mission critical applications. Facilitation skills Influencing and Negotiation skills Good broad understanding of technology and its potential in a modern health service. Expanding knowledge of related clinical disciplinary areas. Deep specialized knowledge and skills in specific aspects of clinical discipline. Demonstrated ability to work at a high technical level of most phases of systems analysis. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Demonstrated experience in application delivery in complex environments Ability to perform complex problem and structure analysis, identify issues, recommend solutions, formulate work scope, and provide accurate estimates Demonstrated knowledge of Clinical Healthcare in both inpatient and outpatient settings Must be self-directed and possess excellent verbal and written communication skills Demonstrated ability to work and contribute value in a collaborative team environment Strong familiarity and experience with business processes and data flows in healthcare delivery settings Must be detailed oriented, organized and have strong multitasking ability. Progressive experience in a healthcare IT environment is required. Strong coordination, facilitation, consultation and conflict resolution skills Proficiency with Microsoft Office suite Fluency in written and spoken English
Vendor management experience. Business Continuity and Disaster Recovery experience.
This position adheres to the standards set forth by the Specialist - Child Life Services I job description. In addition, this position is responsible for department leadership and completing other duties as assigned. Responsibilities include leading committees/workgroups, facilitating quality improvement projects, mentoring new employees and students, and providing educational experiences for staff. Page Senior Specialist - EMR Change Services - Sidra
