Senior Specialist Customer Exp. Design - Digital
Qatar Airways Location Doha, Qatar Category Corporate & Commercial Job Id 209324
Closing Date: 11-07-2024 JOB DESCRIPTION
About the role Welcome to a world where ambitions fly high!
We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Senior Specialist Customer Experience Design - Digital in Doha.
As the Senior Specialist Customer Experience Development – Digital, you will be responsible to the Manager Customer Experience Design - Digital in the overall management of designing the digital customer experience across all touchpoints at Qatar Airways. Constantly developing, reviewing, evaluating, recommending and continuously improving the digital customer experience for our customers. This position will be responsible for ideating & providing digital solutions across the airlines’ customer experience touchpoints through innovative thinking, exploring and investigating other airlines, and other app developers to review current market trends and providing solutions benefiting the organization.
Some of the tasks include:
Work closely with respective business stakeholders such as Cabin Services, Catering Services, Ground Services, Lounges Representatives, Digital, Commercial and other business units to understand and capture their problem statement, identify opportunities and convey them to IT technical team into technical specifications, design and business/scope requirements Oversee the development/implementation process of digital solutions, including scoping, planning, design, development, testing, deployment and maintenance of the application. Ensuring compliance with safety, security, privacy, and other regulatory requirements are met. Responsible of ensuring consistency and quality of standards and processes are implemented and adhered across the team, during the entire process of software development/implementation. Organize sessions to establish UX, UI, back-end deliverables, ensuring delivery is in line with standards and expectations. Collaborate with other managers from various business departments to ensure cross-project dependencies are managed effectively by identifying risks, issues and technical challenges. Proactively work with other business units within Finance, IT, Catering Services, Cabin Services and relevant business units to resolve impediments. Collaborate with IT & the Digital team on the overall digital product roadmap, priorities, objectives and expected impact
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you We are looking for a passionate and experienced professional to join the team
Min. Diploma, Bachelor’s Degree or Equivalent in Computer Science, Information Technology, or related field. 6+ years of experience in software development and management, with experience in managing software development teams. Extensive knowledge of software development methodologies, tools, frameworks, and technologies Practical knowledge of project management tools. Knowledge / Development of UI, Web and applications
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
