Senior SAP Support
· Leads the gathering, documentation and analysis of system and business requirements for highly complex multiplatform applications. Monitors and reviews the work of lower-level staff within assigned projects.
· Recommends changes and upgrades to global SAP systems to leverage better business efficiencies. Plays a key role in the development of multi-year roadmaps and strategic vision for the SAP system. Works closely with SAP Technical group to consider technical, system and infrastructure resource requirements for proposed modifications.
· Configures and customizes the most complex, multiplatform SAP application modules.
· Develops and executes test plans for the most complex SAP application modules. Troubleshoots problems and modifications to systems leadership and key stakeholders. Ensures delivery satisfies system and business requirements.
· Provides 1st level support for SAP issues. Works directly with SAP Technical groups to resolve technical issues as necessary.
· Decomposes tasks, defines milestones, creates schedules and estimates and monitors development resources for projects. Contributes to the completion of project/program milestones under the general guidance of his/her immediate supervisor. Assigns, monitors and reviews progress and accuracy of work within assigned project teams.
· Provides technical guidance to internal teams and proactively recommends systems improvements. Mentors and trains lower-level staff. Other duties as assigned.
· Any other required tasks
Starlink is part of the Ooredoo Group of companies established back in 2006. Starlink is the first retailer for mobile and accessories. Since then Starlink has branched out to become one of the largest outsource-managed services provider in multiple areas such as: IT, installations, maintenance and contact centers.
