Senior Network Disruption Support Agent
Qatar Airways Location Doha, Qatar Category Cargo & Airport Operations Job Id 214001
Closing Date: 28-10-2024 JOB DESCRIPTION About the role
Create reservations, quote fares and issue tickets as a part of passenger handling at front office. Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generates revenue and take all possible measures to avoid loss of revenue
Key accountabilities include:
• Create reservations for passengers. Handle customer requirement request professionally ensuring minimum complaints.
• Arrange reservations and rerouting for using timetables, airline manuals and tariff book.
• Issue tickets and EMDs quoting correct fare, to reduce passenger complaints and debit notes.
• Advice changes in booked flights of passengers or to cancel or to confirm reservation.
• Initiate and promote QR products to generate revenues.
• Record and process reservation made by phone/fax/emails; action telex messages or authorities.
• Handle processing of all kinds of rebates/discounted tickets.
Airport Responsibilities:
• Handling last minute passengers at the Back Office, Kiosk, Premium Terminal, Transit A & B locations.
• Assist mishandled passengers such as No Record (NOREC}, Denied Boarding (DNBs).
• Assist last minute passengers' request for upgrades on departures at the Upgrade on Departure (UOD) Desk.
• Assisting HUB Operations for any sales and ticketing related queries.
• Handling the ticketing reissuances/re-bookings for flight disruptions.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications
About you
- High School Qualification with Minimum 2years of job-related experience.
- Bachelor's Degree or Equivalent with Minimum 1 years of job-related experience.
- Track record of implementing change and revenue delivery.
- Recognized IATA/ Airline Basic Tariff Course
- Knowledge on the Frequent Flyer Product
- Command of English language
- Excellent relationship building skills
- Strong influencing and negotiation skills
- English and/or Arabic speaker.
- Good network within QR and knowledge of travel industry.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
