Job Description
Job Purpose
- Support business functions and provides detailed and specialized IT technical expertise by providing IT support to the end users for their day-to-day IT incidents and service requests.
Key Job Accountabilities - I
- Provide first level support through call center or onsite, for all IT services.
- Escalate incidents to the next level when required support from level 2 or SMEs.
- Carry out the deployment and installations of end user computer equipment and peripherals based on the business demand.
- Fulfill end users IT requests for software installations, software configurations, hardware relocations and other business requirements.
- Facilitate end user hardware and operating systems upgrades as and when necessary.
- Participate in the end users computing projects to support the various IT initiatives.
- Contribute to the development of software installation procedures and end user guides.
Qualifications
- Secondary school (12 years) formal education followed by a 2-year technical diploma in Computer Science.
- Recognized international certification i.e. A+, Microsoft, Cisco, ITIL.
Knowledge and/or Experience - I
- 3 years’ IT experience.
- Competent knowledge in core skill applications, tools, and techniques.
- Conversant with relevant IT national and international standards.
- Demonstrated experience in project management.
- Demonstrated experience in IT support environment.
Technical and Business Skills - I
- Good written and spoken English.
- Good analytical skills.
- Specialized technical expertise and broader IT knowledge.
- Compliance to risk, security, and continuity management principles.
Job Details
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Job Location
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Doha Qatar
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified
