The Senior Insurance Manager is responsible to oversee and manage all aspects of insurance operations within an organization, ensuring effective risk management, policy administration, and client service delivery. This role involves developing and implementing strategic plans for insurance products, managing underwriting processes, and overseeing claims processing. Additionally, The Senior Insurance Manager is responsible for analyzing market trends, identifying growth opportunities, and maximizing profitability within the insurance portfolio. They play a critical role in driving business growth, client retention, and regulatory compliance while fostering a culture of excellence and innovation within the insurance department.
Work with the Insurance Director to report to the organization on cover arrangements, premiums and recoveries.
Lead the monitoring and report on the insurance arrangements made on behalf of organization's joint ventures by external insurance Brokers.
Manage the review of leases and ensure insurances are in place and recoverable.
Manage the liability claims notification process to insurers so that the insurers have sufficient information to investigate claims and monitor the effectiveness of the insurer’s claims handling service.
Administer insurance programs, including the handling of claims.
Provide guidance and advise to management on developing, implementing and revising insurance programs and policies and resolving financial and legal issues
Direct preparation and distribution of written and verbal information to inform claimants and others of insurance policies, procedures and practices.
Build internal partnerships with leaders across the organization to drive consistent risk management practices and to demonstrate that risk management is a valuable resource to assist in business decision making.
Manage the design and development of tools to guide employees and others through making decisions that impact the organization’s relations with claimants such as how to handle claims and litigation.
Assess the proposals/inquiries received to ensure all requisite information is available and lists the requirements for any additional information.
Plan and organize special seminars and provide training for supervisors and employees to develop their understanding of caseload management.
Implement a disciplined approach to controls and ensuring full compliance with procedures manuals. Identifies efficiencies in procedures and implementing them.
Supervise investigations of claims in compliance with regulations.
Analyze reports submitted by claims supervisors, third party claims administrator, fiscal office and others.
Represent the organization in formal meetings with outside organizations on matters dealing with insurance matters
Solid foundation knowledge of insurance claims processing, insurance procurement and local markets
Understanding of the geopolitical developments within the region an advantage.
Knowledge of all related laws, legal codes, court procedures, precedents, government regulations, executive orders
Experience of dealing with a broad range of wider insurance markets, underwriters and claims managers within insurance companies
General knowledge of industry products, regulations and developments
Understanding of risk management and ability to persuade others to follow best practice.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus