• Collaboration hashtag
#CCIE Certification is a plus
• Proven experience in incident management, service request management and problem solving
• Experience of using ticketing systems and use of monitoring and management tools
• Ability to communicate effectively and build relationships to understand client requirements
• Accurate recording of information
• A self-motivated attitude
• Ability to deliver against deadlines and agreed targets
• Participation in the on-call rotation
• Driving license personal car would be plus
• 10+ years of experience
• Specialized in supporting the Cisco Collaboration architecture specially (Call Manager, Expressway, CMS, CMM and TMS)
• Good technical competency in supporting the following: Cisco and Palo Alto security, Cisco Routing and Switching, Cisco Datacenter (UCS, & VMware)
Who We Are We have been using our skills and experience to help mobile service providers and vendors design and build brilliant mobile data networks that delight their users since 1999. Today the Flint team combines decades of telecoms and networking experience, coupled with the business insight, project management skills and resourcing capabilities that make mobile data projects happen quickly and efficiently. Although our industry has changed dramatically since Flint was founded, we have kept the same core values: Specialist – we provide specialist people, projects and training Timely – we have the expertise and resources you need, when you need them Flexible – we build the right team for the project, every time Value for money – we deliver value by getting it right first time Cutting edge – we have a deep knowledge of current, new and emerging technologies Independent – we’re not tied to specific vendors or systems We do business in over 20 countries around the world, delivering our services to Tier 1 and Tier 2 mobile network operators and vendors through three specialized business divisions: Flint Projects – delivery of projects and solutions for mobile networks, from concept through to acceptance Flint Specialists – highly skilled professionals and teams that enable mobile projects and solutions worldwide Flint Academy – tailored technical training for service providers and vendors.