Solves Tier 1 escalated problems within prescribed guidelines ensuring complete customer/ supplier satisfaction and contributing towards developing customer loyalty and principal retention.
Interface with Finance & logistics team to ensure on-time deliveries of products and collections of payments from customers and goods ordering and payments to suppliers
Monitors internal stock level to maintain proper supply chain.
Prepare yearly forecasts & budgets and draw up weekly/monthly action plans to achieve the same.
Work closely with all departments, especially the project team to ensure timely execution of projects
Provide direct supervision to senior product specialists within their department through leadership, coaching, training & development.
Build and maintain relationships with key decision makers at hospitals, clinics, and other healthcare facilities
Promotes companies' products to customers on daily basis and attends to their concerns & issues.
Ensures proper transfer of information from clients to suppliers and vice versa.
Informs Suppliers of any adverse product performances to take suitable action on time.
Updates clients of latest product releases and other developments.
Develops good relationships with Logistics team & management of suppliers.
Identify sales leads and develop new business opportunities
Monitor and analyse market trends and competition to stay updated with industry developments
Communicate sales operations requirements in an accurate and timely manner as directed by management
Follow up on agreements and tenders' submissions related to his specialty
Prepare quotations and feasibility studies.
Develop and implement effective sales strategies to achieve or exceed sales targets
Conduct product presentations and demonstrations to potential customers
Provide product support and training to customers as required
Collaborate with cross-functional teams to develop and execute marketing campaigns and initiatives
Prepare and submit sales reports, forecasts, and other relevant data as required
Review receivables & payables regularly and communicate with stakeholders to ensure timely collection of revenues and payment
Ensure product inventory related is updated by closely monitoring inventory report through supply chain data and customer service.
Use customer satisfaction and complaints data from the quality assurance to gain insights to enable sound business decision making and maintain high level of client satisfaction.
Monitor supplier performance evaluation and coordinate further mitigation plans.
Coordination with the all parties including the customer service and project team for a project is related to their department till ending the project.
Ensure that the customer is satisfied with our equipment and service after delivery.
Monitor and prepare technical and commercial proposals & offers.
Analyze market trend, new product-worthiness and formulate strategies for team leads to maintain high performance environment.
Manage stock to ensure zero stock loss
Analyze accounts receivable ageing reports and provides reports to business unit man
Skills
University Degree with a medical background Biomedical Engineer, Radiographer, Doctor of Medicine, Bachelor of Pharmacy, Nursing.
Advance knowledge of Medical Imaging.
Masters is preferred but not mandatory
Minimum of 4 years' experience handling Sales of Medical Imaging (MRI/CT/X-Ray/Cathlab)
Language and proficiency: Fluent in both English and Arabic
Computer proficiency level required: Advanced knowledge in MS Office suite
Ali Bin Ali Holding is one of Qatar’s largest retail and distribution companies. We represent many of the world’s leading brands across a diverse range of business activities.
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