Job Summary
Our Client express shipping company is looking for Retail
Customer Service Executive.
Responsibilities:
• Attend to all walk in customers’ needs promptly
• Serve Walk-in customers and provide full information and
advice.
• Manage and meet customer expectations
• Sustain high customer satisfactory service level
• Provide excellent customer service for cash clients as per
client standards
• Sell cash shipments.
• Attending to cash customers and fulfill their requirements,
solve their problems, follow up their cases and update them.
• To contact four cash customers per day (leakage or
none-active customers).
• Promote client campaigns for customers
• Ensure outlet customer satisfaction at all times
• Handle relevant GCS cases, follow up and close all requests.
• Handle SRN for outbound team.
• Handle all passports cases by cash team and other teams.
• Handle all cash customers requesting various client products
• Process and prepare cash shipments for shipping
• Handle all outstanding reports and close the related cases
on daily basis.
• Close pending cases on a timely manner.
• Pass the outlet customer service audits.
• Adhere to company HSSE, compliance and sustainability
corporate policies.
• Ensure timely resolution of customer complains to retain
customers
• Ensure using the up to date cash rates.
• Contribute to meeting the annual/quarterly cash targets.
Requirements:
• Bachelor's degree Holder( Business Administration or
Equivalent )
• Fluent English & Arabic Language
• Excellent Communication Skills
• Excellent Problem Solving Skills
• Eager to Learn
• Team Player
• Customer Oriented
• 4+ Years Experience in Customer Service Role
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Us : +97466888199
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