Reservations Officer - Discover Qatar

About the Role

We are currently recruiting for a Reservations Officer based in Doha, Qatar.

You will be responsible to lead the Discover Qatar reservations team, provide seamless operations and excellent services to clients (B2B and B2C) and also to promote Qatar as a premium tourism destination. To enhance the customer service experience through formation and ongoing optimization of operational procedures, resources utilization, and manpower rostering.

As part of your role, your additional responsibilities will include, but not limited to, the following:

• Plan optimum use of staff availability through effective job allocation and distribution of work resources in order to increase efficiency and productivity. Will be required to prioritize special requests and specific conditions when preparing rosters, ensuring that they provide adequate cover and deliver sufficient coverage to particular areas.
• Lead and monitor dedicated DQ Operations Team to ensure excellent service quality and response time. Monitor all the incoming mails by customer / agent / station and take appropriate actions to ensure that all requests are handled within the agreed time frame as per DQ Service Level Agreement.
• Work effectively with DQ internal teams (Sales, Product) in order to develop unique product & program proposals according to specific client requirements.
• Monitor the DQ Operations team effective use of DQ booking system, Visa Application platform, and all related systems, and escalate any issues in a timely manner.
• Acts as an interface between the Line Manager and QR departments to provide proper management of Customer Service issues (complaints, queries etc.).
• Responsible for continuous training or updating all staff (new/ existing) on SOP and process updates.
• Assist the Line Manager in preparing the budgets and be the first point of contact for any enquiries with the Finance Team.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About you:

The successful candidate will have the following skills and qualifications:

• Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience
• Ability to multi task, and communicate well in English both written and spoken
• Proficient in MS Office and tourism back office systems
• DMC reservations/operations experience is preferred
• Must have strong problem-solving skills and be capable of leading and performing well under pressure.
• Destination knowledge of Qatar would be beneficial.

About Qatar Airways Group 

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

INTERNAL APPLICATIONS

Please see below for all eligibility and requirements for internal applications.

1. Completed a minimum 10 months in their current role or from the last promotions to be eligible to apply for an internal move.
2. Maximum of two active applications at any one time. Ensure that you review your open applications and close or withdraw first prior to submitting your application to this vacancy.
3. No active final warning.

The system is programmed to automatically regret non-compliance to the above criteria. If you have any issue with submission of your documents, please get in touch with TA Candidate Support -qrcandidatesupport@qatarairways.com.qa.