Reservations Coordinator - Discover Qatar
Qatar Airways Location Doha, Qatar Category Corporate & Commercial Job Id 213589
Closing Date: 15-10-2024 JOB DESCRIPTION
About the Role We are currently recruiting for a Reservations Coordinator based in Doha, Qatar.
In this position you will support the Discover Qatar reservations team in processing and confirming bookings/reservations of tourism arrangements for customers travelling to Qatar (transfers, tours, tourism activities and accommodation). Provide seamless operations and excellent services to clients/ customers (B2B and B2C) and also to promote Qatar as a premium tourism destination. Enhance the customer experience through implementation and adherence of operational procedures, operational standards and allocation of team tasks.
As part of your role, your additional responsibilities will include, but not limited to, the following:
Indirectly supervise the job allocation and distribution of work resources in order to increase efficiency and productivity. Responsible for on the job training of junior staff within the team. Allocate, action and ensure closure of all the incoming mails by customer/ agent/ station and take appropriate actions to ensure that all requests are handled within the agreed time frame as per DQ Service Level Agreement. Supervise the DQ Operations effective use of DQ booking system, Visa Application platform, and all related systems, and escalate any issues in a timely manner. Allocate and action visa processing tasks to ensure the visas issued are as per MOI standards and SLAs. Maintain logs to track and monitor the quality level of the services provided by the DQ Operations Team, in order to identify opportunities for service improvement & operational efficiencies. Maintain logs to track and monitor the quality level of the services provided by external suppliers, in order to review and report on supplier services. Sell, up-sell and cross-sell Discover Qatar (DQ) products and services to the client/ customer. Prepare Agent performance reports and provide feedback to agents to support their performance to assist the Officer in identifying training needs to improve team performance. Maintain exceptional DQ product knowledge to be able to provide expert advice and information to the customers. Handle customer complaints and calls that have been escalated by the agents, in order to solve/close any issues.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About you: The successful candidate will have the following skills and qualifications:
Bachelor's Degree or Equivalent with Minimum 2 years of job-related experience or High School/Diploma with Minimum 3 years of job-related experience Proficient in MS Office and tourism back office systems
Pervious experience in the Hospitality Industry. DMC reservations/operations experience is preferred.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
