Reservations Agent
Hampton by Hilton Doha Old Town location Doha, Qatar category Hotel Full-time HOT0BEQH Posted: Feb 27th 2025 JOB DESCRIPTION A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business Respond, positively, to sales inquiries to develop future sales leads Identify sales leads, as appropriate Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation Provide prompt and efficient service while maintaining the hotels brand standards
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A passion for delivering great customer service A highly professional telephone manner and excellent communication skills Outstanding administration and organizational skills Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a Reservations environment Tertiary qualifications, or other collegiate-level degree
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Location DUBAI JUMERAIH BEACH, The Walk, PO Box 2431, Dubai, Dubai, D94, United Arab Emirates Category Hotel
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and oth...
Location King Fahad Road, Riyadh, Ar Riyad, 12333, Saudi Arabia Category Hotel
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and oth...
Location Ben Dhar Street, Ras Al Khaimah, Ras al-Khaimah, TBD, United Arab Emirates Category Hotel
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and oth...
Location Vienna Street, Ras Al Khaimah, Ras al-Khaimah, 99999, United Arab Emirates Category Hotel
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and oth...
Location Dubai International Financial Centre, Dubai, Dubai, 74777, United Arab Emirates Category Hotel
As a Reservations Agent at Waldorf Astoria Dubai International Financial Centre, you will serve as the first line of inquiry for room reservations and incoming guest calls within the hotel. A Reservat...
Location TBD, Doha, Ad Dawḩah, TBD, Qatar Category Hotel
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options,...
Location Al Mina Road, Dubai, Dubai, 1, United Arab Emirates Category Hotel
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and oth...
Location West Bay, Doha, Ad Dawḩah, Qatar Category Hotel
As a Reservations Supervisor, you will oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work w...
Location King Fahad Road, Riyadh, Ar Riyad, 12333, Saudi Arabia Category Hotel
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the...
Location Diplomatic District Street West Bay Area, P O Box 40414, Doha, Ad Dawḩah, 0, Qatar Category Hotel
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,...
