Job Summary
Job Responsibilities 1
Job Knowledge & Skills
Proficiency in hotel reservation systems and booking platforms to efficiently process guest reservations and manage room inventory.
Excellent communication and customer service skills to interact with guests professionally, address inquiries, and resolve issues effectively.
Strong attention to detail to accurately input guest information, payment details, and special requests into the reservation system.
Knowledge of hotel policies, procedures, and room types to provide accurate information and recommendations to guests during the booking process.
Sales acumen to upsell additional services, packages, and promotions to guests, maximizing revenue and enhancing guest experiences.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
Accountability
Collaboration
Front Desk Operations L1
Guest Relations L1
Hotel bookings L1
Leadership
Product/Service Management L1
Quality
Reservation Management L1
Resilience
Education
High School Diploma
Certificate in Hotel Management or any related field
Power International Holding (PIH) is a diversified business conglomerate, grouped into 5 main sectors: General Contracting, Agro-Food Industries, Real Estate Development, Lifestyle (Hospitality, Entertainment & Catering) and General Services. To ensure the sustainability and success of each businesses within the various sectors, we are committed to providing every entity with the tools and resources together with the central functional support to enable development and growth. We work in specialization, to ensure that each business strives to achieve the organization’s objectives and goals. Grouping is done through focus and trade excellence of organization leaders who proactively work together in multi-disciplinary groups, ensuring that each business thrives and flourishes.
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