Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

  • Receives walk-in customer's requesting for appointment booking and other inquiries; meet and greet.
  • Provides customers with vehicle status information when needed.
  • Provide customer service by appropriately answering all email and inbound phone service appointments
  • Utilize professional communication skills to build rapport with customers, promote products and services, and increase the AAM'S brand images
  • Handles customer requests and complaints with professionalism & integrity. Guiding customers in the reception
  • Refers dissatisfied customers to the appropriate individuals for resolution, when necessary.
  • Contacting customers regarding open recalls, special order parts installation, and customer loyalty calls.
  • Carries out any other relevant assignments requested by the direct supervisor.
  • Serve as the information and communication center for Mechanical and Body Shop and coordinate between workshops.
  • Customer handling ,supporting service advisors to deliver their vehicles .
  • Quality Gate form preparation as per TMC regulation.
  • Preparing Estimation reports on daily basis ,contacting Cash customers for their appointment .
  • CRM cases follow up and closing .
  • Maintain Excel spreadsheets to monitor and measure individual performance and productivity.
  • Maintain customer database, inputting, updating and modifying information as needed.
  • Collecting of all financial and non-financial data from finance and other departments/branches for preparation of monthly report/MIS etc.
  • Orders and maintains office supplies and use office equipment to perform daily activities;
  • Keeps file records in a well organized manner and keep the office area clean and tidy;

Job Details

Job Location
Qatar
Company Industry
Automotive Dealership & Distributor
Company Type
Employer (Private Sector)
Job Role
Support Services
Employment Type
Unspecified
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified

Preferred Candidate

Gender
Male
Degree
Bachelor's degree / higher diploma
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