Job Purpose
To assist in the development of key performance indicators and service quality standards for ICT services and to prepare data for publication on the website in relation to the ICT sector operating system. The incumbent will also be responsible for conducting research on similar functions to measure the performance of the department.
Key Responsibilities
1. Analyze information collected from various applications.
2. Analyze reports issued within the department by the Consumer Awareness and Research Section and the Consumer Protection and Complaints Section, identifying different trends and recurring patterns in the analysis of reports.
3. Prepare reports that highlight the performance of service providers based on the standards and regulations set by the department
4. Assist the Service Quality Monitoring Specialist in conducting regular field measurements
5. Assist the Service Quality Monitoring Specialist in selecting the fixed service in coordination with the Technical Affairs Department
Education
Bachelor’s degree from a reputable university in Telecommunications or related field is required.
Experience
A minimum of 9 years of relevant work experience, preferably in a regulatory entity in the ICT and/or Postal sector(s).
Management Solutions International (MSI), established in 1987, is one of the leading Human Resources and Management Consultancies, with over 30 years of Multi-industry experience. Headquartered in Virginia, USA, MSI currently has 6 Branches, working with prominent Government / Semi-Government, Multi-National Companies as well as SMEs. MSI, traditionally an Executive Recruitment Firm is a part of CFR Global Executive Search which is a growing alliance of independent Executive Search Companies having 59 Offices in 30 Countries. This gives MSI an edge with a Global database and allows them to effectively conduct Recruitment searches worldwide. Management Solutions International Overview In the latest acquisition, MSI acquired Petrolinx in 2013. Petrolinx is an Oil & Gas specialized entity with an ever increasing database of talent from various sectors, including Exploration & Drilling, Refining, Production, Petrochemical, Distribution. Petrolinx caters to the Government Clients as well and PMC and EPC Companies. Our strength lies in our Consultants’ industry specialisation who provide recruitment consultancy services to the clients in their respective sector. This focus allows our consultants to provide a better understanding of the supply of talent available for the specific role being recruited for. Also, because our consultants have prior industry knowledge they understand our clients’ businesses and can often offer unique perspectives that help clarify their needs and ensure better quality hiring decisions.