Quality Assurance/Quality Control Manager

• Qualified Professional who can manage a Quality Management System and coordinate specialized activities. Excellent written & verbal communication skills in English
  
• Have good leadership skill and good interpersonal skills that can build and maintain relationships with internal and external stakeholders.
  
• Knowledge of relevant standard i.e. ISO 9001, ISO 27001, ISO 9004
  
• ISO 10004, ISO 10005, ISO 10006, ISO 10007, ISO 19011,
  
• ISO 10015 and CMMI will be an added advantage.
  
• Willing to travel/relocated during the project duration.
  

• 1. Establishing and ensuring the implementation of Project Quality Management System documents.
  
• 2. Reports directly to Project Manager & Project QAM in providing direction to staff and external customers on the QA/QC program to be implemented for the Project.
  
• 3. Providing training of personnel to ensure awareness of quality procedures and specific responsibilities in the QA/QC process, including the interface and response to audits such as those conducted by QD/LREDC or their project representatives.
  
• 4. Coordinating quality issues between design, construction, and site management (where applicable).
  
• 5. Conduct collaborative interface between QD/LREDC, other Contractors and construction teams.
  
• 6. Representing the organization on quality issues at meetings with the other organizations and the Construction staff. And responsible for coordinating Quality Management Review on a stipulated basis.
  
• 7. Auditing construction, design, and supervision of QA / QC activities of staff and other organizations at scheduled intervals to assess compliance with Project Requirements, Specifications and QMS Requirements.
  
• 8. Monitoring examination of all submittals prior to delivery or submission.
  
• 9. Schedule and perform quality audit program based on contractual requirement and reporting quality statistics and analytics.
  
• 10. Reports at the same level as the project manager and has appropriate authority to obligate the company or stop the project when violations occur.
  
• 11. Identify, recordsany problem as well as initiate, recommend or provide solution/action to prevent the occurrence of any non-conformity relating to the product, process and quality system. He/She should also verify the implementation of solutions to any problem relating to the product, process and quality system.
  
• 12. Control further processing, delivery, or installation of non- conforming product until the non-conformities identified have been corrected.
  
• 13. Assure the timely completion of corrective actions on deficiencies found during audit and verify its effectiveness.
  
• 14. Participate in continuous improvement programs related to the product, process, and quality system.
  
• 15. He/She shall control the activities of its Sub-Contracting, Supplying and Manufacturing Parties, and other Service/Product Providers in accordance with this document and associated references at the various stages of the project including the following:
  
• Engineering and Design Quality Management
  
• Procurement Quality Management
  
• Construction and Installation Quality Management
  
• Commissioning and Hand-over Quality Management
  
• 16. Other duties as required to facilitate the complete implementation of the quality plan.
  

Required Qualifications:

• Education:
  • Bachelor’s degree in Business Administration, Management Information Systems, Urban Planning, or a related field. A Master’s degree is a plus.
    
• Experience:
  • 5-7 years of experience in business analysis, process mapping, or a related role, with at least 2-3 years in a managerial or leadership position.
    
  • Demonstrated experience in establishing business analysis processes and frameworks, particularly in complex, large-scale projects.
    
  • Experience in city operations, municipal services, or smart city projects is highly desirable.
    
• Skills:
  • Strong leadership and team management skills, with a proven ability to develop and implement processes from the ground up.
    
  • Excellent analytical and problem-solving abilities, with a strategic mindset and attention to detail.
    
  • Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
    
  • Proficiency in business process modeling tools and techniques (e.g., BPMN, flowcharts) and familiarity with Agile methodologies.
    

Preferred Qualifications:

• Experience with smart city technologies, IoT, digital transformation, or related fields.
  
• Knowledge of municipal operations, urban planning, or infrastructure management.
  
• Proficiency in project management tools and software, with a strong understanding of best practices in business analysis and process improvement.