Quality Assurance - Assistant Manager

Summary

This position will be responsible for developing, implementing, and overseeing the quality assurance programs across all operational areas including improvement initiatives, program development, system improvement, outcome evaluation, service audits in line with the operational plan.

Key Responsibilities

Quality System Development and Implementation

• Design and establish quality assurance system tailored for various projects, including airline, oil and gas, government and semi government vehicles and drivers leasing contracts
• Create, implement and manage quality metrics and KPIs to monitor service quality across all sectors

Audit and Compliance

• Develop sector-specific audit plans, ensuring compliance with relevant regulatory frameworks, client contracts, and industry-specific requirements.
• Lead internal and external audit processes, ensuring preparation, documentation, and timely resolution of non-conformance issues               

Implementation and monitoring

• Develop and enforce quality control procedures to monitor various aspects of the rental and lease process.
• Regularly monitor and evaluate processes to ensure compliance with established quality standards taking into account feedback from projects stakeholders.
• Conduct regular inspections of vehicles, facilities, and equipment, as well as auditing documentation related to the fleet operation for corporates and spot rental.

Reporting, incidents investigation and Analysis

• Prepare and present quality reports to management, highlighting trends, issues, and areas for improvement.
• Utilize data analysis to drive decisions and enhance quality processes.
• Lead incident investigations for each sector, ensuring detailed reporting, root cause analysis, and the implementation of corrective actions.                                             

Document control and tenders support

• Maintain detailed records and documentation for each sector, ensuring they are easily accessible for audits, compliance checks, and tender submissions.
• Support the tendering process by providing sector-specific documentation, quality certifications, and HSE compliance records for bid proposals.

Customer focus and improvement

• Conduct research on customers to gather feedback on service quality and identify opportunities for enhancement in accordance with the deadlines.
• Work with operational team in central operation and external projects assisting them to implement process improvements based on customer insights and industry best practices.

Vehicle Customization

• Collaborate with corporate clients to understand their specific needs and preferences, work with procurement team to ensure that the fleet meet the requirements of corporate clients, and oversee customizations or special requests as needed

Cross departmental collaboration

• Work in collaboration with the IT department in relation to preparing the department for reporting on Performance Indicators and assist with reporting, analyzing and setting targets and performance dashboard/s

Health & Safety

• Oversee and enforce sector-specific HSE policies, ensuring that safety protocols for each sector (airline, government, oil gas, central operations) are compliant with regulations and contractual obligations

Training and development

• Develop training materials and conduct workshops for all concerned team members on quality assurance practices and best standards and fostering a culture of accountability and excellence