About the role
As a Cabin Experience Specialist under Qatar Executive, you will be responsible for supporting daily Cabin Operations, preparing flights for smooth Inflight experience, communicating with client when a trip is booked and closing flights with feedback.
You will ensure that every flight departs with all agreed catering, in-flight services and equipment as requested by the client to maintain customer satisfaction.
You will be required to effectively communicate and coordinate with departments such as Sales, Procurement QR In-flight Service - Product Development, Technical, Catering etc. to complete the assigned tasks within the required time to achieve ultimate Service Excellence.
You will coordinate onboard tailored services to ensure the Cabin Crew receives the necessary support and guidance to deliver superior in-flight services.
You will track follow-up on customer’s feedback, in-flight experience and ensure all queries, comments and other communications received are dealt with expeditiously and efficiently.
You are expected to effectively communicate, draft correspondences, maintain and develop reports, proposals and presentations and support the 24/7 operations.
You will perform other department duties related to his/her position as directed by the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About you
A successful candidate will have-
·Bachelor's level with a minimum 4 years or High School/Vocational/ Diploma or Equivalent with a minimum 5 years of job-related experience (Aviation/ Hospitality/Travel & Tourism /Food & Beverage/Catering/ Sales/ Event Planning).
·Ability to handle multiple tasks/deadlines and be attentive to details.
·Ability to work under stress and dynamic operational changes
·Knowledge and understanding of Business Aviation, onboard products and services.
·Good Knowledge and experience in worldwide culinary.
·Experience in Aviation (Cabin Crew, Catering department, Operations, Lounges, Food & Beverage) will be an advantage.
·Excellent English communication skills, both verbal and written. Proficiency in other languages is considered an advantage.
·Excellent interpersonal and organisational skills.
·Ability to foster excellent teamwork
·Proficient in MS Office applications.
About Qatar Airways Group
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 8 times - 2011, 2012, 2015, 2017, 2019, 2021, 2022 and 2024.
In 2024, Qatar Airways was awarded ‘Airline of the Year’, ‘World’s Best Business Class’, ‘World’s Best Business Airline Lounge’ and ‘Best Airline in the Middle East’.
Qatar Airways currently flies to nearly 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the ‘World’s Best Airport’, as voted by voted by Skytrax in 2021, 2022, and 2024. In 2024, Hamad International Airport also received the ‘Best Airport in the Middle East’ accolade for 10 consecutive years, as well as ‘World’s Best Airport Shopping’ for the second year in a row.
How to apply
Please see below for all eligibility and requirements for internal applications.
·Please note that any applications not meeting the criteria will not be processed.
·Employees must have completed a minimum 10 months in their current role to be eligible to apply for an internal move.
·All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
·Employees can only have three active applications at any one time.
·Employees must submit applications through internal vacancies portal (via GEMS) only.
If you are a Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.
·NOC is not required if this role reports to your current line manager within the same cost center. Please upload a single document stating this along with your CV.
·I-NOC is required if this role reports to a different line manager. Please upload a signed and approved I-NOC, valid only for the position stated in a single document along with your CV.
