Job Description
Overview:
This is the second level position in the service function. Focus is on learning the internal process and combining technical knowledge with customer service skills to effectively manage activities for a department or division. Seek opportunities to learn, gain experience and advance.
Responsibilities:
- Maintain professional communication with customers, principals, field engineers, and colleagues within the company.
- Independently handle advanced sales inquiries for department products via telephone, fax, email, or letter.
- Review customer RFQs, tenders, and purchase requests related to the supply of new equipment, spare parts, or service requirements.
- Coordinate with principals to obtain comprehensive and timely offers.
- Prepare quotations within approved guidelines, ensuring compliance with both customer and company requirements.
- Provide prompt responses to customer clarifications.
- Maximize quote-to-order conversion by following up on quotations as agreed and coordinating customer visits with FSEs as needed.
- Ensure all orders are technically cleared before order entry.
- Coordinate post-order submission of As-Built technical documents, secure customer approvals, and inform principals accordingly.
- Oversee execution of all site service jobs, managing gate passes, site access approvals, visa requirements, transportation, and other logistics while maintaining approved margin levels.
- Ensure efficient and timely administration of all orders, including processing, verification, and filing.
- Initiate and manage repair orders and RMAs.
- Provide technical assistance to customers.
- Address and resolve technical discrepancies reported by customers post-supply.
