· Opportunity Management
· Define appropriate delivery model for customer project as a composition of pre-defined services, on- site and/or remote delivery
· Scope and estimate the engagement
· Determine required resources for the project
· Understand and be able to deliver according to the SAP delivery models – e.g. ability to engage local, near-shore and off-shore teams for most efficient delivery of project, ability to coordinate project delivery across organizational boundaries including participation of SAP ecosystem partners.
· Assess, document, and communicate risk for the engagement
· Position SAP delivery methodology – SAP Activate in the engagement
· Delivery
· Conduct project planning activities and manage the execution of projects according to plan (Opportunity Management, initiating to closing…)
· Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress, risks and issues in order to manage expectations on all project requirements and deliverables.
· Manage and communicate a clear vision of the project’s objectives and motivate the project team to achieve them; create a project environment that enables peak performance by team members.
· Ensure proper use of methodology, tools, and procedures
· Ensures proper governance is in place to best meet project objectives
· Balance the trade-off of the triple- constraint (time, cost, and scope) to realize the expected business value.
· Experience in delivering SAP primed Fixed Price Projects (FPP) or Time and Material (T&M) engagements.
· Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget, and timeline.
· Manage the financial aspects of the project: budgeting and estimate to actual variance.
· Analyze risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action.
· Escalate issues early about the project to account management or delivery management.
· Determine what constitutes successful closure for all parties. Gain acceptance and sign-off by all parties when closure is attained.
· Plan and execute formal Quality Gate process following the Q-Gate approach in SAP Activate methodology.
· Proactively manage project stakeholder satisfaction to position and secure customer reference and success story.
· Coaching & Mentoring
· Position project management reviews with customers and effectively manages their deployment.
· Mentor project teams to ensure implementation of enterprise project management methodology, standards, and processes.
· Coach to clarify assignments and deliverables to project team; review quality of work and manage integration of team members’ work; provide performance input to project team members’ functional management.
· Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks
· Knowledge Management
· Maintain project documentation and updates to relevant knowledge management bases; analyze lessons learned and share with the organization’s project management community.
· Participate in the development of project management best practices.
· Industry and Solution Experience
· Experience in the industry the customer belongs to (core processes and trends of the industry) is a plus
· Proficient understanding of SAP solutions and of the consulting business processes and functions.
· Knowledge of the strategic and operational issues of the project management business unit.
· Proficiency with project management tools used in SAP.
· A clear vision of what determines a successful project for the customer and for the enterprise.
· Knowledge of and competency in project management processes including planning tasks, resource allocation, risk management, time management, financial management, HR management, quality management, monitoring and reporting, documenting and record keeping.
· Adaptability and flexibility to manage deadline pressure, ambiguity, and change.
· Ability to negotiate consensus amongst diverse groups and impact the activities of others not in own reporting structure.
· Conceptual analytical thinking and decision-making skills.
· Strong interpersonal skills: the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior management, clients, peers, and team members.
· Any other required tasks
Starlink is part of the Ooredoo Group of companies established back in 2006. Starlink is the first retailer for mobile and accessories. Since then Starlink has branched out to become one of the largest outsource-managed services provider in multiple areas such as: IT, installations, maintenance and contact centers.