• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot and support computer workstations, Laptops, Printers, and other computer and telecommunications equipment.
• Analyzing System Errors, health checks, Corrective Maintenance and Performance tuning of crucial infrastructure to ensure seamless business operations
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Analyze and make recommendations for hardware and software standardization.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Managing printer servers and cloud printing.
• Pushing periodic Windows updates, McAfee Antivirus Package & security patches
• Customizing applications on Citrix VDI Servers and client support for call center, premium dealer, franchise and retails branches
• Installation and troubleshooting of MFP Printers, scanner and other peripherals.
• Hard disk demagnetization for write systems to secure data loss.
• POC testing and post launch Support for new applications and application version upgrade.
• VPN Client validation, installation troubleshooting.
• Extent Support for in-house/offshore events and promotions.
• Operating System Deployment (OSD) & Upgrade using Microsoft SCCM.
• Customer-Service
• Problem-Solving
• Communication Skills
• PC Maintenance and Troubleshooting
• Technical Report Writing
• Mobility
• User’s Satisfaction
• Ability to prioritize and multitask efficiently
• Team Work and Collaborative team spirit
• Analytical and process-oriented approach
• Ability to learn new software and application
Starlink is part of the Ooredoo Group of companies established back in 2006. Starlink is the first retailer for mobile and accessories. Since then Starlink has branched out to become one of the largest outsource-managed services provider in multiple areas such as: IT, installations, maintenance and contact centers.