Key Accountabilities
• Contacts new corporate leads and Assisting corporate with Paycard program guidelines and procedures related to Wages Protection System (WPS) and onboard them to Paycard services.
• Manages all new paycard file request received and update them in Paycard Master list by providing unique code to each corporate.
• Updates the authorization letter in CBTPS to maintain a smooth work flow and educates customer on how to create new cards thru smart form and CIB channel. Updating the authorised representative details for Smart box card collection.
• Handling PayCard statement request by mail
• Archiving authorization letter received from corporates.
• Advises Corporates on Salary Rejections and related queries to coordinate with posting team to resolve the issues.
• Communicating to corporates for their staff’s card renewal.
• Liaison point between the Business, Card operations, Card Production, Fraud Dept, IT and contact center and maintain to deliver the highest standard of customer experience.
• Promotes Mobile app remittance volume by understanding customer and the market need and targeting the potential clients.
• Handles all Mobile app related issues received thru mail such as not able to register cases, Payment delay, reversal by coordinating with Funds transfer investigating team.
Other Accountabilities
Key Interactions
Competencies
Skills
Education
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.
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