Operations Manager – Fleet Leasing and Rental Services

Job Purpose:

Lead and oversee fleet operations to ensure the highest level of service delivery to customers while achieving operational efficiency and meeting profitability targets.

Key Responsibilities:

1. Operations Management (Leasing):

• Direct leasing operations to ensure smooth provision of vehicles and services that meet or exceed customer expectations.
• Oversee activities to ensure contract terms and conditions are adhered to in the delivery of services.
• Ensure timely servicing of vehicles, minimizing downtime for replacements and original vehicles.
• Maintain high customer satisfaction by resolving complaints promptly and effectively.
• Develop and implement operational procedures and standards for consistent and efficient service delivery.
• Plan and allocate manpower resources to optimize service delivery and control costs.

2. Fleet Management:

• Monitor fleet utilization to achieve optimal efficiency while minimizing downtime.
• Coordinate maintenance and repairs to ensure vehicles are operational within budget constraints.
• Ensure regular servicing of vehicles to prevent breakdowns and maintain reliability.
• Manage traffic violations and ensure penalties are appropriately charged and resolved.
• Supervise vehicle registration renewals, inspections, and insurance processes for seamless operations.
• Oversee the preparation of vehicles for customer use, maintaining cleanliness and operational readiness.

3. Budget and Cost Control:

• Manage the division’s budget to optimize resource utilization and control costs.
• Develop and monitor annual operational budgets to support profitability goals.
• Approve and evaluate repair and maintenance activities, balancing costs and operational needs.
• Ensure expenditures remain within approved budgets through effective procurement and resource planning.
• Oversee de-fleeting processes to maximize return on investment.
• Implement security measures to protect assets from damage or theft.

4. Strategic Planning and Operations Improvement:

• Develop strategies to enhance operational efficiency and reduce costs while maintaining service standards.
• Conduct regular reviews of processes and procedures to identify areas for improvement.
• Leverage technology and data analysis to improve decision-making and operational performance.
• Prepare and present periodic utilization and performance reports to guide strategic decisions.

5. People Management:

• Build and lead a cohesive, high-performing team, fostering motivation and collaboration.
• Create opportunities for employee development through training, coaching, and mentoring.
• Conduct performance evaluations to support staff growth and address improvement areas.
• Actively participate in recruitment to ensure team composition aligns with current and future needs.
• Address employee concerns promptly and ensure workplace policies are applied fairly.