Operations Manager – Fleet Leasing and Rental Services

Job Purpose:Lead and oversee fleet operations to ensure the highest level of service delivery to customers while achieving operational efficiency and meeting profitability targets.Key Responsibilities:1. Operations Management (Leasing):Direct leasing operations to ensure smooth provision of vehicles and services that meet or exceed customer expectations.Oversee activities to ensure contract terms and conditions are adhered to in the delivery of services.Ensure timely servicing of vehicles, minimizing downtime for replacements and original vehicles.Maintain high customer satisfaction by resolving complaints promptly and effectively.Develop and implement operational procedures and standards for consistent and efficient service delivery.Plan and allocate manpower resources to optimize service delivery and control costs.2. Fleet Management:Monitor fleet utilization to achieve optimal efficiency while minimizing downtime.Coordinate maintenance and repairs to ensure vehicles are operational within budget constraints.Ensure regular servicing of vehicles to prevent breakdowns and maintain reliability.Manage traffic violations and ensure penalties are appropriately charged and resolved.Supervise vehicle registration renewals, inspections, and insurance processes for seamless operations.Oversee the preparation of vehicles for customer use, maintaining cleanliness and operational readiness.3. Budget and Cost Control:Manage the division’s budget to optimize resource utilization and control costs.Develop and monitor annual operational budgets to support profitability goals.Approve and evaluate repair and maintenance activities, balancing costs and operational needs.Ensure expenditures remain within approved budgets through effective procurement and resource planning.Oversee de-fleeting processes to maximize return on investment.Implement security measures to protect assets from damage or theft.4. Strategic Planning and Operations Improvement:Develop strategies to enhance operational efficiency and reduce costs while maintaining service standards.Conduct regular reviews of processes and procedures to identify areas for improvement.Leverage technology and data analysis to improve decision-making and operational performance.Prepare and present periodic utilization and performance reports to guide strategic decisions.5. People Management:Build and lead a cohesive, high-performing team, fostering motivation and collaboration.Create opportunities for employee development through training, coaching, and mentoring.Conduct performance evaluations to support staff growth and address improvement areas.Actively participate in recruitment to ensure team composition aligns with current and future needs.Address employee concerns promptly and ensure workplace policies are applied fairly.