Officer - Quality

Summary:

The Officer - Quality is responsible for providing support and coordination for the Quality Department domains and their respective workgroups. The postholder works closely with multidisciplinary clinical and non-clinical staff to coordinate project activities, support the implementation of evidence-based practices, monitor project progress, and create project reports.

The Officer - Quality is responsible for identifying, collecting, validating, analyzing, and reporting data to support decision making. The postholder also involves in coordinating meetings, tracking action items, and following up on project milestones to support continuous improvement in clinical practices.

Roles and Responsibilities:

Project Coordination

• Under the leadership of the Manager of Quality, the postholder develops and manages processes to effectively run the workgroups or taskforces overseen by the Quality portfolio.
• Provides project coordination to a wide range of quality projects.
• Facilitates and coordinate meetings, ensuring that minutes, agendas, and actions from the meetings are followed up and aligned with the terms of reference.
• Supports Chair Cochair of workgroups and taskforces.
• Develops processes to ensure workgroup and our taskforce meet established targets.
• Monitors project timelines and deliverables, ensuring that all activities are completed on time and as per the established timeline.

Quality Improvement.

• Supports the Quality Manager in delivering Quality improvement initiatives.
• Develops processes to monitor the implementation and progress of quality improvement initiatives.
• Facilitates communication and collaboration among team members involved in quality improvement projects to ensure alignment and effective execution.

Data analysis and reporting

• Undertakes data analysis as requested and creates reports to communicate findings, trends, and recommendations.
• Develops and maintains processes to monitor compliance with established KPIs.
• Displays data graphically in meaningful ways.
• Creates clear and actionable narratives based on data analysis to support decision-making.
• Prepares presentations to communicate findings and insights effectively.
• Provides regular updates and summary reports to stakeholders on key performance metrics and trends, highlighting areas for action and improvement.
• Assists in the development of dashboards for real-time tracking of quality indicators.

Other

• Acts as an advocate and a resource for staff on Quality.
• Adheres to Sidras standards as they appear in the Code of Conduct and Conflict of Interest policies.
• Adheres to and promotes Sidras Values.

Education

Bachelor's Degree in relevant field is required

Masters degree in relevant field is preferred

Experience

3+ years of relevant experience or Completed Sidra graduate program

Medical License is required. Healthcare industry experience is preferred.

Job Specific Skills and Abilities

• Demonstrable evidence of understanding of quality improvement, clinical practice guidelines, clinical registries, clinical audit.
• Demonstrated organizational skills and ability to engage in multiple projects.
• Excellent communications skills.
• Excellent stakeholder coordination.
• Excellent data literacy.
• Demonstrated ability to analyze and interpretate data.
• Demonstrated ability to use different data software.
• Ability to prepare reports.
• Proven ability to maintain confidentiality.
• Proficiency with Microsoft Office suite.
• Fluency in written and spoken English.

Fluency in written and spoken Arabic is preferred.