Night Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

About the role

We are searching for a Night Manager who will supervise the entire hotel staff during the overnight shift.  The position works closely with the staff from all departments to ensure that the resort's standards are met during the overnight shift. The Night Manager is the direct supervisor of the Front Desk during the overnight shift. Responds to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

• Manages the activities at the Front Desk during the overnight shift. 
• Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
• Frequently tours the hotel and monitors the activities of all other departments.
• Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
• Personally handles all guest relocations according to established guidelines.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Other job duties as assigned.

What you bring

• Previous management experience in a luxury hotel/resort
• Experience working the overnight shift in a hotel/resort
• Experience with Opera, Hot SOS, and Microsoft Office suite preferred with the ability to learn other Four Seasons proprietary systems.
• Experience working closely with Security teams and overnight personnel preferred.
• Experience with Emergency Management Programs on the overnight shift
• Ability to stand/walk for up to 8 hours per shift.
• Degree Holder, preferably in hotel & tourism management
• 2-4 years of experience in related field
• Excellent command in English, Arabic is an advantage

  
What we offer: 

Opportunities to build a successful career with global potential 　　

Unique strong culture - diversity of 50 different nationalities　　

Living accommodation in a high quality, well-resourced apartment　

Excellent Training and Development opportunities

Employee Recognition Programs​

Complimentary nights at FS Hotels Worldwide

Paid annual home leave tickets　　

Complimentary meals in employee restaurants　　

Free transportation to work　　

Medical coverage　

Work Authorization:　

Hotel will apply for the work authorization for a successful candidate.　

 Learn more about employment with Four Seasons:

You could also learn more about employment with Four Seasons via the following channels:　　

https://www.facebook.com/FourSeasonsJobs　　

https://www.linkedin.com/company/four-seasons-hotels-and-resorts　　

http://jobs.fourseasons.com　　

https://twitter.com/FourSeasonsJobs