· Manage the day-to-day operations of Enterprise and SaaS network infrastructure
· Monitor reliability of the network infrastructure and anticipate problems before they occur
· Monitor and manage network utilization and performance
· Troubleshoot hardware, software, and network related issues, provide quick resolution to problems and participate in finding root causes of issues and may work on action items to prevent future occurrences.
· Communicate and coordinate maintenance schedule and downtime to users
· Install and configure LAN and WAN devices
· Help architect and implement network solutions tha
t meet or exceed our internal and external customers' SLAs and expectations
· Be organized and be able to prioritize tasks
· Stay current on network technologies
· Provide 24/7 on-call support as required for all network and technical issues
· IT team projects as assigned
· CCNA minimum, CCNP preferred
· Relevant previous experience (SaaS environment experience a plus)
· Experience with Configuring and Troubleshooting Routing BGP, EIGRP, OSPF
· Experience with Configuring and Troubleshooting Switching VLANs, VTP, STP, HSRP, QoS
· Experience with Configuring and Troubleshooting Cisco ASAs & VPNs
· Experience with F5 Load Balancers preferred
· Troubleshooting MPLS circuits (Layer 2 & Layer 3)
· Ability to work methodically and analytically in a quantitative problem-solving environment
· Excellent leadership, communication, and organizational skills
· Advanced training and certifications in Cisco Routers, Switches, Firewalls and F5 Load Balancers
· Any other required tasks
Starlink is part of the Ooredoo Group of companies established back in 2006. Starlink is the first retailer for mobile and accessories. Since then Starlink has branched out to become one of the largest outsource-managed services provider in multiple areas such as: IT, installations, maintenance and contact centers.
