The
Repairs Supervisor will be responsiblefor the day-to-day coordination and supervision
of the Repairs Demand Management team in order to ensure all inventory/asset
demands including generation, receipt, validation, prioritisation, solution,
process and progression achieve contractual requirements within timescales and
budgets set. Ensure allocated resource has appropriate skills, is motivated and
effective and at all times comply with SHE, Quality and other internal and
external regulations.
Core Activity
At
a tactical level, manage the optimum Demand Management solution with, as
applicable, the Customer, Maintenance Tasking & Verification team(s), Part
145 organisation(s), Order Book Managers, Procurement, Suppliers and all other
key stakeholders, in order to deliver the required standards of Continuing
Airworthiness and contract delivery.
Lead
and manage the development and delivery of the Demand Management capabilities
(including resource, process and IT infrastructure), ensuring alignment to
current and future business strategies.
Provide
supervision and coordination for a team, ensure that team members are fully
motivated, trained, capable and able to generate work output of a quality to
meet all requirements of the business, customer and contract.
Manage
the ability to interface with platform maintenance & upgrade operations to
ensure that appropriate and timely demands are placed on, and responded to by
the supply chain. Including the presentation of material supplied to
maintenance in appropriate formats and timescales. The management of calibrated
items through the timely return to industry and return serviceable of assets
ensuring tesing/tooling capability is not compromised.
Lead
and manage the development and deployment of a robust and cost effective demand
validation process, ensuring that the correct specification of items are
sourced through the correct channels
Lead
and manage the development and deployment of an effective priority management
process to meet customer/contract critical demand. Ensure that all available
options for demand resolution are exhausted within the fastest means possible,
whilst ensuring compliance. To improve item availability, manage the
development and implementation of cost effective alternative solutions, by
challenging and informing stakeholders based on historical performance data and
current issues.
Lead
and manage the development and delivery of an effective reporting/metrication
capability in order to articulate and manage Demand Management performance.
Ensure trends are captured to inform risk/opportunity management and planning
activity. Ensure escalated issues are assessed, effective solutions generated
and monitored, or sponsor escalation to management, as appropriate.
Mentoring the QEAF
staff in the repair activities as they join the MOB Organisation from the QTI.
Key Accountabilities
Performance
indicators – Ensure the effective management of Demand Management activities
by setting delivery targets, monitoring progress and developing performance
improvement programmes. Prioritises activities within/across teams to maximise
efficiency. Represents the Demand Management Manager at manager reviews, where
necessary. Responsible for the assessment of escalated issues for any impact on
Continuing Airworthiness, operational/process performance and generating
effective resolution, or sponsoring escalation to management, as appropriate.
Completion
of activities – Ensure all Demand Management activities are
appropriately documented and the appropriate airworthiness records are
maintained on relevant systems (IT / paper based). Ensure all Demand Management
activities are performed by suitably qualified, experienced and authorised
personnel. Ensure the integration of Demand Management activity within the
business, including the engagement of key stakeholders at all stages of the
process. Provide support and guidance to the team(s).
Procedure/standards – Manage the Demand Management team(s) compliance with the MAI CAME, its
associated procedures and standards, and any other AM&S or company
procedures and standards, as applicable. Identify, propose and implement change
as required whilst ensuring compliance.
Safety
Management System – Promote the application of
Human Factors, Error Management, Risk Management and Safety Assurance within
the Demand Management team, together with an awareness of preventative and
predictive practices.
Management
System Assurance –
Ensure Demand Management team(s) activities are compliant with the AM&S
Governance and Assurance framework. Ensure Process Confirmations and independent assurance audits are
supported by Demand Management personnel and integrated within/across teams.
Manage audit findings in a timely and appropriate manner and provide
information into the relevant reviews. Generate and implement effective
improvements within/across teams to overcome any non-compliance and monitor
effectiveness.
Statutory
/ Regulatory & Legislative requirements – Able to demonstrate an understanding and application of the relevant
Continuing Airworthiness Regulatory framework, and ensure any Regulatory-driven
changes are implemented within the Demand Management team activities. Ensure
compliance with all other requirements, e.g. ITAR, EaPW, ISO, etc.
Contractual
Requirements –
Ensure compliance with all applicable contractual requirements, e.g. through
support to contract reviews, and ensure any changes are incorporated into the
Demand Management processes as appropriate.
Requirements
Regulatory Framework understanding and the ability to drive this
framework structure within the Demand Management processes and activities.
Able to build strong relationships with Customers, Part 145
Organisation(s), Order Book Management, OEMs, Suppliers and other key
stakeholders.
Demonstrate a sound understanding of the platform contract(s).
Demonstrate a thorough operational and commercial understanding of the
fleet’s performance and business key performance metrics.
Able to encourage/champion a Continuous Improvement culture, and
develop/enhance the underpinning management reporting systems.
Able to manage the implementation of an efficient and cost effective
Demand Management strategy.
Demonstrate an understanding of discipline dependencies and
interdependencies with Demand Management.
Provide direction and advice to the Demand Management team(s) on demand
related issues, addressing individual aircraft/components and fleet-wide
issues.
Able to manage the competency within/across Demand Management team(s).
Must understand constraints and lead times associated with ML2/ML4
activity and the importance of prioritisation.Working with the appropriate stakeholders to ensure as much up front
planning is done in a proactive manner to avoid any unnecessary priority
demands.
Requires excellent analysis and planning skills along with excellent
relationship building and problem solving skills, able to use appropriate IT
systems.
Recent extensive experience within a Supply Chain Demand Management role
in support of Maintenance /after sales market environments.
Recent proven experience as a Team Leader in a supply chain role.
Valid Driving Licence
Institute of Supply Chain Management L5, HND or
its equivalent is desirable but not essential.
