Manager - Mobility Services & Business Development

Summary

Responsible for overseeing and expanding the current Lease to Own (LTO) and Limousine Services projects while driving mobility solutions to meet evolving customer needs. This role involves reviewing project performance, operational management, and business development to ensure profitability, customer satisfaction, and market competitiveness.

Business Development

• Identify and explore new business opportunities, including corporate partnerships and fleet expansions.
• Conduct market surveys to analyze mobility trends, competition, and customer preferences.
• Continues improvements with existing partnerships, Uber and Karwa, to maximize value.
• Monitor monthly project performance (operational and financial) and implement targeted plans to improve results.
• Good experience in pricing, costing, and offers to maintain competitive advantage.

Operations management - Lease to own

• Review daily business performance, ensuring progress toward sales targets, and address pending invoices, applications, and deliveries.
• Monitor aging stock and design marketing campaigns to move slow-moving inventory, supporting company-wide goals.
• Collaborate with the marketing department, customer service, and web teams to enhance market awareness of LTO vehicles through new initiatives.
• Ensure all actions are documented and aligned with SOPs for clarity among stakeholders.
• Oversee customer inquiries post-sales, including maintenance, replacement vehicles, accidents, access charges, penalties, and contract cancellations.
• Control traffic violations and vehicle mileage, updating customer accounts accordingly.

Limousine Services

• Optimize fleet management, ensuring efficient procurement, maintenance, and utilization.
• Maintain vehicle safety, quality, and branding standards.
• Monitor and improve operational KPIs, such as fleet efficiency, driver ratings, revenue per vehicle, and mileage utilization.
• Track driver performance, including revenue generation, working hours, and adherence to tracking systems.
• Improve the Mobility Solutions: by develop and implement limousine services tailored to market demands, such as event-based, conference, and chauffeur-driven offerings.
• Monitor and control project revenues, expenses, and profitability to meet financial targets.
• Analyze data to identify revenue growth opportunities and strategies for cost optimization.

Team Leadership & Development

• Provide clear direction and guidance to team members, fostering a high-performance culture focused on results, collaboration, and innovation.
• Conduct regular performance reviews, providing feedback and growth opportunities to enhance individual and team performance.