Manager IT Operations and Support

Job Description:

• Lead and oversee all IT operations, ensuring smooth functioning of IT infrastructure and services.
• Develop and implement IT operational policies, procedures, and standards to enhance efficiency and compliance.
• Monitor IT systems' performance, addressing issues to maintain high availability and reliability.
• Manage budgets for IT operations and optimize costs while ensuring adequate resources for the organization’s needs.
• Collaborate with cross-functional teams to align IT initiatives with business objectives.
• Stay updated on emerging technologies and recommend strategic improvements.
• Ensure timely resolution of hardware, software, and system issues for end-users.
• Oversee installation, configuration, and maintenance of hardware, software, and Windows systems.
• Administer email systems and productivity tools, ensuring user satisfaction.
• Maintain a centralized system for tracking and resolving support requests, providing regular updates to management.
• Conduct training and create user documentation to enhance employee technology skills.
• Oversee the management of data center facilities, ensuring system reliability and optimal environmental conditions.
• Monitor and improve network performance, addressing interruptions and implementing security measures.
• Plan and execute network upgrades, scalability strategies, and disaster recovery processes.
• Ensure compliance with network security policies and industry regulations.
• Manage Linux servers, SQL Server, and Oracle databases, ensuring optimal performance and data integrity.
• Implement security measures and backup strategies to safeguard systems and data.
• Monitor system and database performance, identifying bottlenecks and implementing improvements.
• Develop and test disaster recovery plans to ensure business continuity.
• Manage Windows Server environments, Azure cloud infrastructure, and email systems.
• Optimize cloud resource usage while ensuring system availability and security.
• Plan and execute system upgrades, migrations, and maintenance activities.
• Implement and monitor security measures for compliance and risk mitigation.
• Lead, mentor, and manage the IT operations team to achieve organizational goals.
• Establish clear roles, responsibilities, and KPIs for team members.
• Foster a culture of continuous improvement and professional growth within the team.