Lead Administration Officer

This role is responsible to manage the Group Risk, Safety & Security Office, and act as point of contact for Chief Risk Officer (CRO). Responsible to filter, review and validate information shared with CRO, manage the filing of important documentation and provide confidential administrative support to the CRO in a timely manner. Also, responsible to prepare operational reports, draft correspondence with internal and external stakeholders and support the development, execution and follow up of the department’s strategy.

Accountabilities:

• Manage the operations and running of the office of Chief Risk Officer (CRO).
• Act as the first point of contact for the CRO and provide key liaison with the main stakeholders within the business and externally to QR group. Ensuring daily schedule is properly planned and managed, and CRO is briefed on his daily schedule and venue.
• Resolve complex administrative problems independently, and ensure that the company process, policies and standards are clearly defined and maintained.
• Prepare administrative related reports and analysis, taking a lead role in setting and/or improving policies and procedures, communicating and clarifying company policies and resolving admin related cases within Group Risk, Safety & Security.
• Provide business documentation support, including report writing, presentation creation and spreadsheet preparation.
• Manage and co-ordinate internal and external communication, scheduling of management meetings, attendance tracking, and facilitates the minute of the meetings.
• Prioritize and organize task for the team, monitor action areas and report progress of ongoing task to the relevant stakeholders.
• Respond to queries and requests for information and assistance, interprets and explains procedures and policies pertaining to internal inquires of management and employees.

Bachelor’s Degree or Equivalent with minimum of 5 years of job-related experience.

Essential

• Experience of providing administration support to executive level management
• Proven experience of managing working relationships

Preferred

• Experience in managing databases/oracle would be an added advantage
• Experience in a large multi-cultural organization is desirable

Job Specific Skills:

Essential

• Ability to proofread outgoing documents with a high level of accuracy and write comprehensive, accurate reports using own initiative
• Self-motivated and highly organized, having an ability to work independently with minimum instructions
• Excellent written and verbal communication skills including Command of English Language
• Excellent MS Office skills
• Experience in managing a robust filing system
• Strong interpersonal and team working skills with a high level of professionalism
• Proven ability to work under pressure
• Demonstrable planning skills and strong attention to details
• Client focused and business aware, with proven interactions to senior management level
• Managerial skills – Ideally hold experience of leading an administrative team with the ability to delegate work, set clear direction and manage workflow. Ability to train and develop subordinate's skills

Internal Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role.
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.