Job Controller

Assist Foreman in the job loading and monitoring of technicians by ensuring maximum utilization of the workshop capacity through planning, monitoring and controlling of all repair orders in order to achieve the workshop efficiency and productivity targets. Assisting and supporting in workshop loading and distributing the work to the technicians based on skills matrix and suitable and trained to complete the job.

• Expected to report to work on time and to remain on the job throughout the regular working hours.
• Ensure to know, follow and abide company rules and regulations, policies and procedures.
• Keep workshop supervisors and service advisors informed of job delays and any additional work required.
• Ensure all customers' vehicles are delivered within promised delivery times from the workshop.
• Distribute Job Cards with expected job completion time.
• Ensure continued dealership profitability through correct loading of the service shop, based on facility and manpower capacities.
• Distribute Job Cards to the most appropriately skilled technician based on priority and completion time. Dispatching of job cards must be based on technicians skill matrix.
• Determine daily manpower capacity based on the total hours of the available technicians.
• Ensure accurate recording of hours available and hours worked.
• Record number and causes of carry-over jobs.
• Contribute to total customer satisfaction by ensuring proper distribution and execution of all repair orders and sublet repairs.
• Update service advisors when the service line is working at its full capacity to reschedule service orders accordingly.
• Indicate and record the incidents and causes of job stoppages.
• Contribute to efficient service operations by reducing the causes and time taken for job stoppages.
• Prioritize waiting customers (Appointments, repeat repairs, and carry - over work).
• Monitor and follow up on work progress from each technician to ensure completion on time.