· Provide L1 Support for the production issues
· Acknowledge customer complaints and Raise tickets for the issues raised by customer and do follow up till ticket closure
· Provide timely status update to customer on the WIP tickets
· Fetch out MIS and reports from systems and share with management on routine/daily basis
· Experience in Software support activities
· Hands-on experience and deep understanding of software application or products Helpdesk.
· Experience in Computer O/S and how to Troubleshoot Problems.
· Helpdesk Process Management.
· Helpdesk Team Management.
· Any other required tasks
· SLA Management.
Starlink is part of the Ooredoo Group of companies established back in 2006. Starlink is the first retailer for mobile and accessories. Since then Starlink has branched out to become one of the largest outsource-managed services provider in multiple areas such as: IT, installations, maintenance and contact centers.
