Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

  • Installs and configures computer hardware operating systems and applications
  • Troubleshoot system/network problems, and diagnoses or resolves hardware/softare faults
  • Follow written instructions and diagrams to reair faults or set up systems
  • Sets up new user accounts/profiles and deals with password issues
  • Works on tasks effectively and ensures completion
  • Responds to callouts within agreed time limits
  • Prioritizes and handles multiple open cases effectively
  • Follows up on standard helpdesk procedures
  • Logs all helpdesk interactions
  • Records, updates and documents requests accurately using the IT Service desk system
  • Identifies and escalates issues that require urgent attention
  • Maintains a first class level of customer service by ensuring effective and professional client service
  • Communicated effectively with technical and non-technical colleagues at all levels in organization

Preferred Candidate

Degree
Bachelor's degree / higher diploma
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