IT Service Manager

Skills

· To own, manage, govern, and continually improve a number of Service Management processes across the entire client ecosystem consisting of a set of large Service Providers

· Ensure Service Management processes are designed and managed to complement enterprise Agile/DevOps ways of working

· Establish, maintain, and continually update guardrails and standards for the Service Management processes

· Facilitate adoption of the Service Management practices by the Agile/DevOps teams

· Thorough knowledge and working experience across the entire Service lifecycle - strategy, design, transition, and operations

· Strong working experience in SIAM engagements

· Experience of a complex operational environment and working with multiple service delivery organizations provided by third parties

· Knowledge of ServiceNow, JIRA and Power BI

· Expert competencies in Microsoft Project and the Microsoft Office primary product suite of PowerPoint, Excel, Word together with SharePoint

· ITIL 4 MPT or Digital Strategy Leader, Foundation Certificate in SIAM, PMP, LEAN, AGILE, DEVOPS

· Any other required tasks