Develop and deploy upgrade and migration plans for existing systems; primarily Argos enterprise.
Fix application and system problems, or any incident that is disrupting the application service that business users depend on.
Analyze requirements, create technical specifications and provide design recommendations for new and existing application.
Ensure security and quality compliance and monitor continuous business improvements.
Provide guidance for all complex resolutions, revival and root cause assessment.
Support the planning, implementation and upgrade of new and existing application including CRM Advise. Provide IT support on all levels as requested and assigned by management.
Develop and maintain up to date documentations that describe the use and standard operation procedures of your domains including systems, applications, maintenance and support services.
Conduct knowledge transfer and training with teams and colleagues as requested.
