IT Help Desk Administrator

Main duties include:

• Provide technical support through diagnostic techniques and direct unresolved issues to the next level of support personnel. 
• Manage issues throughout the lifecycle, beginning from the first point of contact until it is resolved. 
• Monitor and ensure compliance with service-level agreements (SLAs) and ensure there are no breaches. 
• Performs regular updates of the IT Asset Management system to ensure all IT assets are properly reordered issued and updated as and when required. 
• Management of stock replenishment, getting quotations and performing delivery coordination with all our device suppliers. 
• Coordinate with vendors/suppliers for the follow up on IT supplies of hardware, software and end user computer accessories.
• Installing, upgrading, supporting and resolving issues relating to PCs or laptops, printers, scanners, phones etc. 
• Assist in the response to any emergency or a major operational disruption affecting Amiri Flight.
• Comply with all relevant company policies and procedures regarding the use, processing, disclosure and security of any information (in any form) and ensure that all staff under direct supervision are aware of and comply.
• Ensure the confidentiality, security and protection of all information handled in the course of duties is maintained at all times from unauthorised access, use, disclosure, disruption, deletion/destruction, corruption, modification, inspection or recording.

Educational Qualification

• Minimum Diploma in IT.
• Bachelor’s Degree in Information Technology (Preferred)
• IT Certification in MCP/MCSE or ITIL.

Experience

• Minimum 3 years in Desktop / Help Desk Support

Skills 

• Social Competence
• Organization and time management skills
• Effective communication Skills.