IT Coordinator
Waldorf Astoria - West Bay Doha location Doha, Ad Dawḩah, Qatar category Hotel Full-time HOT0BC7A Posted: Feb 2nd 2025 JOB DESCRIPTION An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.
The Information Systems Supervisor will be responsible for performing the following tasks to the highest standards:
• Assist IT Manager, to maintain hotel software and hardware.
• Solve technical and operational problems according to user reports.
• Follow the instructions of the Information Systems Manager for computer technical hardware and software operations.
• Maintain controls to comply with SOX Audit policies.
• Perform any other reasonable duties and duties as assigned.
• Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly.
• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
• Provide IT support to other Hilton hotels as required and conduct IT cross-training with other hotels.
• Ensure that the security of hotel data is consistent with stated standards and best practices.
• Access controls are consistent with stated standards and best practices to ensure room access registration and safety.
• Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures.
• Identify, evaluate and implement local solutions to the extent agreed by the Regional Deputy General Manager of Information Technology.
• Adhere to hotel safety policies, emergency rules and procedures.
The right candidate should maintain the attitude, behaviors, skills, and values that follow:
• University degree, majoring in IT, with relevant certificate(s).
• Proficient in Microsoft Office applications. • Good communication and interpersonal skills.
• Proficient in English to meet business needs. (Arabic is an added advantage)
IT Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous IT experience, preferably in the hotel, leisure, and/or service sector Experience of all Microsoft systems Experience of hotel applications, such as Fidelio and Micros, preferred Excellent organizational and interpersonal skills Current technical skills and knowledge of technology
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
