IT Business Partner

Job Summary

The IT Business Partner serves as a liaison between the IT department and various business units within an organization, aligning IT strategies and initiatives with business goals and objectives. They collaborate closely with business leaders to understand their needs, challenges, and priorities, and translate them into IT solutions and projects. Additionally, they provide strategic guidance and advice to business stakeholders on how technology can support and enhance business processes and operations. The IT Business Partner also facilitates communication and collaboration between IT teams and business units to ensure the successful delivery of IT projects and services.

Job Responsibilities 1

Implement ERP system, trainings and support.

Perform business process re-engineering, GAP analysis and workarounds.

Understand business problems and opportunities in the context of Company’s requirements and recommending solutions to enable organizations to achieve goals and improve business processes.

Provide expertise and address L2/L3 support in the assigned business function for ERP systems

Provide L1 technical support during implementations and support

Conduct UAT, obtain sign-offs and prepare go-live plans for all systems implementations

Monitor support issues resolutions as per the agreed timelines and SLA.

Prepare report as required by senior management and circulate with stakeholders

Provide/extract information/analytics from ERP Systems for management on need basis.

Identify/incorporate best practices and lessons learned into program plans.

Conduct the need assessment and assisting group companies in developing and deploying best business strategies, Project planning and co-ordination, change management and project risk management.

Initialize the projects, reviewing quality control, system implementation control and documentation.

Liaise with project stakeholders on an ongoing basis.

Job Responsibilities 2


Additional Responsibilities 3


Job Knowledge & Skills

Strong understanding of both IT and business principles, including knowledge of technology trends, industry standards, and business processes.
Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels of the organization.
Ability to translate business requirements into technical solutions and vice versa, bridging the gap between business needs and IT capabilities.
Project management skills to oversee the delivery of IT projects, ensuring they meet business objectives and are delivered on time and within budget.
Analytical and problem-solving skills to assess complex business challenges and identify opportunities for IT innovation and improvement.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Collaboration
Build High-Performing Teams
Provide Direction
Accountability
Resilience
Quality
Leadership
Agile Development Processes L3
External Stakeholder Management L3
IT Methodologies L3
Governance & Regulations L3
Program Management L3
Education

Bachelor's Degree in Information Technology or Computer Science
Professional Qualification in Certifications in Tier-1 ERP systems from Microsoft, SAP or Oracle