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Full Time Employee · Min 2 Years of Experience
500 Employees or more · IT Services - Financial Services

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Job Description

JOB PURPOSE: 

To ensure the smooth operation of computer systems, networks, and IT infrastructure at Almana Exchange. This role supports the organization by maintaining IT systems, resolving technical issues, and enhancing cybersecurity measures to contribute to operational efficiency and data security.


KEY RESULTS AREAS / DELIVERABLES & KEY ACTIVITIES:


IT HARDWARE AND SOFTWARE SUPPORT

Ensure the seamless operation and maintenance of all hardware and software systems within the organization.

  • Troubleshoot and manage desktops, laptops, printers, and other IT equipment.
  • Provide support for Microsoft Office Suite, email clients (Outlook, etc.), and other office productivity tools.
  • Perform routine maintenance and upgrades for hardware and software.
  • Ensure proper documentation of technical issues and their resolutions.

 

NETWORKING SUPPORT

Maintain and troubleshoot the organization’s network infrastructure to ensure uninterrupted connectivity.

  • Support LAN, WAN, and VPN configurations.
  • Manage and troubleshoot routers, switches, and firewalls.
  • Identify and resolve network performance issues promptly.
  • Assist in the implementation of network security measures.

 

DATABASE AND BACKUP MANAGEMENT

Ensure the reliability and security of company data through effective database and backup management.

  • Manage access permissions for databases and handle basic queries.
  • Perform regular data backups and ensure successful recovery procedures.
  • Develop and implement disaster recovery protocols and tools.

 

CYBERSECURITY AND DATA PROTECTION

Safeguard the organization’s digital assets against threats by implementing cybersecurity best practices.

  • Monitor and maintain firewalls and antivirus systems.
  • Educate staff on cybersecurity protocols and safe practices.
  • Conduct periodic security audits and address vulnerabilities.


END-USER SUPPORT

Provide efficient and user-friendly IT support to all employees.

  • Act as the primary point of contact for resolving IT-related issues.
  • Explain technical problems in a clear and understandable manner to non-technical staff.
  • Train employees on the use of IT systems and software as needed.


FINANCIAL SECTOR-SPECIFIC IT SUPPORT

Align IT services with the unique requirements of the financial exchange sector.

  • Provide technical support for financial or trading software systems.
  • Ensure compliance with Anti-Money Laundering (AML) rules in IT operations.
  • Collaborate with accounts teams to ensure smooth integration of IT and financial operations.

Skills

EDUCATION:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (e.g., MCA or IT Engineering). Certificates must be attested by Qatar authorities.
  • Relevant certifications such as CCNA, MCSA, or equivalent are preferred.
  • Completion of specialized IT training programs is an advantage.


EXPERIENCE:

  • 2 to 4 years of experience in IT support or similar roles, ideally within the financial or exchange sector.
  • Practical experience with exchange systems, AML (Anti-Money Laundering) rules, and accounts-related IT operations is preferred.
  • Hands-on experience with disaster recovery procedures and regular data backup processes.


COMPETENCIES: 

  • Proficiency in managing and troubleshooting desktops, laptops, printers, and other IT hardware.
  • Strong knowledge of operating systems, including Windows, macOS, and Linux.
  • Familiarity with networking (LAN, WAN, VPN), routers, switches, and firewalls.
  • Basic understanding of database management, including access permissions and simple queries.
  • Knowledge of cybersecurity protocols and tools, including antivirus and firewall systems.
  • Understanding the regulatory requirements of the financial sector and experience with trading platforms is an advantage.
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Familiarity with office productivity tools such as Google Workspace, Cliq, and Zoom.
  • Experience navigating cloud-based software and file management platforms (e.g., Google Drive, OneDrive).
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Familiarity with office productivity tools such as Google Workspace, Cliq, and Zoom.
  • Experience navigating cloud-based software and file management platforms (e.g., Google Drive, OneDrive).

 

Other Qualifications:

  • Valid residence permit and work visa for expatriate candidates.
  • Willingness to work outside of regular hours to support business operations as required.

Preferred Candidate

Years of Experience
Min: 2
Residence Location
Qatar
Degree
Bachelor's degree / higher diploma
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Almana Group
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Almana Group is one of the largest diversified Groups in Qatar. The Group is actively involved in myriad business areas that include Oil & Gas, General Contracting, Steel and Steel Structures, Real Estate Development, Motor Car Distributorship and Rental, Travel, Beverages, Computer Services, Foreign Exchange, Turnkey Furniture Fitments, Real Estate, Insulation Engineering, Air-conditioning & Automobile Leasing Please see our Group website www.almanagroup.com for a brief idea about us.

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