Ø Managing an application portfolio and associated projects.
Ø Identifying opportunities for application optimization, redesign, or process improvement - focused on collaboration systems and internal tools.
Ø Providing application administrative support across applications as needed.
Ø Partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business processes.
Ø Addressing the various needs, concerns, expectations of stakeholder groups in planning and executing projects, meeting project requirements, and creating project deliverables.
Ø Balancing competing project constraints including but not limited to scope, quality, schedule, budget, resources, and risks in order to accommodate the needs of each user/customer.
Ø Building a strong technical culture around our business systems that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.
Ø Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs.
Engage and influence a diverse range of stakeholders to ensure service delivery meets business objectives Negotiate and monitor delivery of services that meet the needs of the client
· Deep hands-on experience with application implementations, enhancements, and integrations.
· Experience managing ERP (Oracle) and mobility systems is an advantage
· Proven functional experience with business units including Employee Relations, Finance, Procurement, and IT
· Experience setting up ongoing procedures for collection and review of project statuses and goals.